Operations Manager

Restoration 1•San Antonio, TX

1d•Onsite

About The Position

Restoration 1 of Texas Hill Country and Restoration 1 of San Antonio North are fast-growing restoration companies (water, mold, fire, and reconstruction) on track to double in size this year. They are seeking an Operations Manager who can build the engine that runs the company at scale. This is not a maintenance role; the company has systems in place that need significant improvement. The ideal candidate will assess existing systems, fix what isn't working, build what's missing, and develop the people who run operations. This role is for a builder who thrives on turning chaos into clarity and takes pride in seeing a team execute at a high level. The company provides 24/7 emergency restoration services across the greater San Antonio area and has a strong reputation for quality work, professionalism, and customer care. The Operations Manager will report directly to the owner and manage department heads, being accountable for the full operations function, including staffing, training, systems, performance, and execution.

Requirements

5+ years in operations management, including managing other managers
Proven track record in building or significantly improving systems inside a growing company
Strong financial literacy — you can read a P&L, track KPIs, and translate numbers into action
A people developer who holds teams accountable without burning them out
Excellent communicator, both written and verbal
Broad business background spanning operations, HR, admin, and/or sales
Proficient in Microsoft Office; comfortable learning new software platforms

Nice To Haves

Restoration industry experience is a plus, not a requirement

Responsibilities

Audit existing systems and SOPs; identify gaps and build what’s missing across all service lines
Manage, coach, and develop department heads; drive a culture of accountability and high performance
Track job costs, COGS, and direct labor — and hold the team to targets
Prepare and manage the annual operations budget
Oversee subcontractor evaluation, negotiation, and contract compliance
Manage equipment, vehicles, and supply inventory
Ensure accurate flow of production documentation from the field to the office
Drive customer satisfaction and quality ratings above company benchmarks
Implement new technology that improves how we deliver services
Oversee staffing, hiring, training, scheduling, and employee relations