Operations Manager

Event Risk Inc•Blue Ash, OH

About The Position

You’re not here to “babysit a schedule.” You’re here to run a high visibility, multi site security program like a pro. As the Operations Manager, you’ll own day to day execution across multiple locations. That means staffing stays solid, supervisors stay sharp, uniforms and equipment stay ready, and service stays consistent. You’ll be the operational backbone of the program and the person people trust when things get busy, messy, or urgent. If you’re the kind of leader who takes pride in clean operations, strong teams, and zero excuses service delivery, you’ll fit right in.

Requirements

3 to 5 years of security operations management or supervisory leadership experience
Experience managing staffing and logistics in a 24/7 environment
Strong leadership presence and the ability to hold standards without drama
Highly organized, solutions focused, and calm under pressure
Excellent communication and documentation skills

Nice To Haves

Multi site operations experience
Experience supporting large enterprise, retail, or distribution environments
Working knowledge of state licensing requirements for security personnel

Responsibilities

Ensure all contracted security shifts are fully staffed with properly licensed, trained, and uniformed associates
Monitor daily staffing levels and solve coverage gaps before they become problems
Coordinate scheduling, backfills, and surge coverage for call offs, vacancies, and operational spikes
Partner with recruiting and the Account Manager to maintain a steady pipeline of qualified candidates
Directly supervise Site Supervisors across assigned locations
Coach, guide, and hold supervisors accountable to performance and professionalism standards
Run regular supervisor check ins to review staffing, issues, expectations, and execution
Step in quickly when standards slip and reset the tone
Maintain accountability for program equipment (radios, keys, access tools, etc.)
Ensure equipment is functional, inventoried, and properly issued
Maintain uniform inventory so associates are always compliant and ready
Coordinate replacement and repairs for damaged or missing items
Address employee relations issues in coordination with HR
Ensure documentation is complete for discipline, performance concerns, and policy violations
Support onboarding, training verification, and compliance documentation
Track licensing, certifications, and required training records to keep the program audit ready
Ensure personnel follow post orders, site policies, and company standards
Conduct site visits and operational inspections to confirm quality and consistency
Review incident reports for accuracy, completeness, and proper escalation
Support audits, licensing compliance, and regulatory requirements
Maintain regular communication with the Account Manager on staffing, risks, and performance
Help implement operational improvements based on feedback and internal review
Provide clear reporting and status updates as required