Operations Manager

DoubleTree by Hilton South Bend•South Bend, IN

17d•Onsite

About The Position

The DoubleTree by Hilton South Bend is seeking an accomplished and results-driven Operations Manager to join our hotel’s senior leadership team. This highly visible leadership role provides strategic and operational oversight of the hotel’s Front Office and Food & Beverage divisions, including restaurant and bar operations, Starbucks, and Banquets. The Operations Manager will play a critical role in driving guest satisfaction, operational excellence, financial performance, and Hilton brand compliance across multiple departments. We are seeking a hospitality leader who sets exceptionally high standards, develops strong teams, understands the financial drivers of hotel operations, and can translate strategy into consistent execution.

Requirements

Progressive hotel leadership experience, preferably within a full-service, upscale, or branded hotel environment
Demonstrated leadership experience across multiple operational departments
Strong Front Office and Food & Beverage operational knowledge
Strong financial acumen with experience managing labor, departmental expenses, budgets, forecasts, and revenue opportunities
Proven ability to develop managers, build high-performing teams, and establish accountability
Strong understanding of guest satisfaction metrics, quality assurance, and service recovery
Excellent executive communication, decision-making, and problem-solving skills
Ability to successfully lead in a dynamic, high-volume hotel environment

Nice To Haves

Banquet and event operations experience strongly preferred
Hilton experience and familiarity with Hilton systems and brand standards highly preferred
Experience overseeing restaurant, bar, coffee/retail, or similar F&B outlets preferred

Responsibilities

Provide executive-level operational oversight of Front Office, Food & Beverage, Banquets, and Starbucks
Lead and develop department managers and supervisors, establishing clear performance expectations and accountability
Champion Hilton brand standards and ensure consistent execution of service, quality, cleanliness, and operational expectations
Drive guest satisfaction and service recovery strategies while identifying and addressing recurring operational trends
Partner with the General Manager and hotel leadership team on property-wide operational strategy and business priorities
Oversee departmental staffing, scheduling, productivity, and labor management based on occupancy, events, forecasted demand, and business levels
Monitor departmental financial performance, revenue opportunities, expenses, labor costs, and operational efficiencies
Provide leadership for banquet and event execution, partnering closely with Sales and Catering to ensure successful delivery from planning through completion
Maintain strong operational controls across cash handling, inventory, food and beverage, responsible alcohol service, and other areas of risk
Review hotel performance metrics and develop actionable strategies to improve service, profitability, and operational consistency
Build a culture of accountability, professionalism, hospitality, and continuous improvement
Recruit, coach, mentor, and develop leaders capable of building strong and engaged teams
Maintain a visible leadership presence throughout the property, particularly during high-volume periods, major events, and peak business demand
Serve as a senior Manager on Duty and represent hotel leadership when necessary