Operations Manager - Icon Park

Store•Orlando, FL

4d•Onsite

About The Position

The Operations Manager oversees and enhances the daily operations of our premiere retail and experience location. This role leads the operational processes to deliver sales and profits, protects our company assets, ensures efficient store performance, delivers high quality guest service, and creates a productive work environment. The Operations Manager is a hands-on leader with a passion for specialty retail who can easily adapt to an ever-changing retail environment in a high-volume location.

Requirements

Minimum of high school diploma or GED equivalent
3 years in a leadership role in a logistics, inventory, experiential retail, or hospitality environment
Expert in organizational skills with a strong attention to detail
Experience with retail reporting, P&L statements, and labor management
Skilled knowledge of POS systems, Microsoft Suite, and inventory systems with the ability to improve processes

Nice To Haves

Bachelor’s degree
Experience managing a high-volume, tourist driven retail location

Responsibilities

Manages the daily operations of the location to ensure smooth and efficient workflow in a high-volume environment
Delivers immersive, experiential retail moments that support our company mission
Acts as a brand ambassador
Partners with corporate teams to execute campaigns, activations, product releases, and unique flagship experiences
Ensures all Build-A-Bear Workshop operational policies and procedures are followed consistently by team.
Identifies and communicates any possible violations to the General Manager, District Manager and/or Territory Manager immediately, to assist with performance feedback and/or escalation to HR
Maintains a clean, safe, and organized store environment
Manages store maintenance issues and coordinates with vendors when needed
Takes primary responsibility for staffing decisions, including preparing work schedules, assigning employees to shifts and work areas, directing daily work activities, adjusting staffing levels based upon operational needs, interviewing applicants, participating in hiring decisions, training employees, and providing ongoing supervision of store operations
Exercises common sense and independent judgment in directing employees, resolving operational and personnel issues, enforcing company policies and procedures, responding to and leading the team to maintain operational efficiencies and adherence to store policies and procedures
Collaborates with store leadership team to achieve sales goals and operational targets
Monitors and optimizes labor costs and store expenses
Drives store performance through detailed analysis of metrics and implement process improvements
Supervises and directs AWMs, SLs and Bear Builders in performing assignments necessary to achieve greater efficiencies and process improvements
Adjusts staffing and operational strategies for peak tourism cycles, local events, and convention and group sales business
Leads AWMs, SLs and Bear Builders by example in providing exceptional guest service
Ensures employee compliance with operational, safety, cash-handling, inventory control, and guest-services standards