Operations Manager

Legends Global•Lansing, MI

17d•Onsite

About The Position

Legends Global is the premier partner to the world's greatest live events, venues, and brands, delivering a fully integrated solution of premium services through a white-label approach. With a network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests annually, the company powers its operations with expertise across various components of live events and venues. The Legends Global culture emphasizes respect, ambitious thinking, collaboration, and bold action, fostering an inclusive workplace where employees can be authentic, make an impact, and grow their careers. This role is responsible for directing and overseeing all Operations functions and custodial services, coordinating activities across departments and contractors to ensure smooth event execution and facility readiness. The position also involves maintaining compliance with laws, codes, and safety standards, developing policies and procedures, managing budgets, inventory, contracts, and vendor negotiations, and overseeing maintenance, emergency procedures, and special projects. The Operations Manager acts as a liaison with external agencies and may serve as Manager on Duty.

Requirements

Bachelor's Degree, preferably with a major in Management or Maintenance Engineering.
Minimum of 2 years’ experience in Supervising or Managing in a similar facility.
Excellent organizational skills.
Ability to prioritize and manage multiple projects simultaneously.
Good written, verbal, and interpersonal skills required; ability to interact with all levels of staff, including management.
Ability to effectively supervise staff.
Professional presentation, appearance, and work ethics.
Knowledge of Microsoft Office, including Excel.
Ability to work with limited supervision and as a team member.
Requires ability to work at events plus flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours.

Nice To Haves

Additional experience may be substituted for education.

Responsibilities

Directs, supervises, and schedules all aspects of Operations, including Building and Grounds, Event Conversion, ADA compliance, and Custodial Services.
Coordinates Operations activities with other departments and event-related contractors to ensure facility readiness and smooth operation of events.
Implements and updates facility rules, regulations, policies, and procedures.
Ensures all events are built, advanced, and fulfilled at the highest level with the event management and event operation team.
Provides clear, concise, and timely communication of directives to other departments.
Ensures that the Operations Department receives pertinent information for the most effective use of the facility and staffing.
Authorizes the requisition of equipment and supplies within budget guidelines.
Provides yearly inventory of all equipment.
Ensures all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations, and emergency procedures are followed.
Develops policies and procedures to ensure best practice of compliance with laws, regulations, and company standards.
Develops a program to train all employees on Fire/Life Safety, Emergency, and OSHA procedures.
Investigates, analyzes, and resolves operational problems and complaints.
Conducts periodic staff meetings to discuss procedures, problems, and policy changes.
Negotiates with vendors, unions, contractors, and/or service providers.
Develops and implements preventive maintenance schedules, emergency procedures, safety, and Risk Management policies in compliance with all Corporate and governmental regulations.
Acts as a liaison to public utility, environmental, and energy agencies.
Serves as MOD (Manager on Duty) as required.
Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws, including interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.