Operations Manager

FERGUSON • Charlotte, NC

2d • $5,175 - $11,275 • Onsite

About The Position

Ferguson is hiring an Operations Manager to lead business operations across the Carolinas. This role leads our customer-facing team and oversees day-to-day branch functions to drive performance and deliver a strong customer experience. Ferguson is a project success company providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. As a leading value-added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S., we exist to make our customers’ complex projects simple, successful and sustainable. The professionals we serve help transform the world we live in, and we are their trusted partners with the scale to provide peace of mind. Founded in 1953, Ferguson is part of Ferguson plc, which is listed on the New York Stock Exchange (NYSE: FERG) and London Stock Exchange (LSE: FERG). With approximately 36,000 associates across 1,700 locations, Ferguson plc serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean.

Requirements

• 2+ years management / leadership experience coupled with handling inventory / operational tasks
• Ability to adapt and change processes to keep pace with the evolving business requirements
• Outstanding organizational and leadership skills to optimally respond to urgent situations
• Must be process oriented with good judgment and decision-making abilities
• Strong interpersonal skills and the ability and desire to lead a team
• A confirmed understanding of OSHA and DOT regulations
• Strong technical skills included but not limited to Microsoft O365 applications

Nice To Haves

• Bachelor’s Degree is preferred, equivalent experience will be considered
• Sales or Operations experience in the HVAC sector of our business is preferred
• Warehouse Management System (WMS) experience is recommended

Responsibilities

• Champion the development, implementation, and continuous improvement of organizational management protocols, practices, and tools for our HVAC business
• Manage our HVAC Equipment claim back process
• Support and perform Operational tasks and initiatives in our HVAC business
• Drive safety, quality and profitability to meet or exceed company objectives
• Act as a strategic partner on the leadership team and liaison among different departments to improve operation results
• Ensure warehouse operation is led with efficiency and success
• Handle inventory control in our warehouse
• Interact with vendors to coordinate inventory returns

Benefits

• health, dental, vision, paid time off, life insurance and a 401(k) with a company match
• mental health coverage
• gender affirming and family building benefits
• paid parental leave
• associate discounts
• community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 1-10 employees