Operations Manager

Lunn Law•Fayetteville, GA

34d•Hybrid

About The Position

Seeking a High-Impact Operations Manager to refine established processes and ensure a fast-paced law firm runs with absolute precision. This forward-thinking law firm is on track for aggressive growth and needs an experienced Operations Manager to join the team. The role will work directly with the Owner and Firm Administrator to support the legal team and help clients navigate life-changing legal matters. The firm aims to be known for helping clients feel supported and in a better position after an emotional process, with a team that truly cared and fought for them. The Operations Manager will be responsible for critical business functions, acting as the primary executor of the Firm’s business systems, managing front-of-house operations, technology, and staff productivity.

Requirements

Bachelor's degree (or equivalent experience)
Background in law firm project and process management
Amazing scheduler with a high degree of attention to detail
Awesome juggler of tasks who can change gears quickly without dropping any balls
A "No Drama" professional who takes initiative and completes tasks with minimal hand-holding

Nice To Haves

Prior experience as a legal secretary or paralegal is a major plus.

Responsibilities

Proposing and implementing plans to optimize technology, workflows, and written procedures to improve profitability.
Supervising non-attorney staff, providing regular feedback, and conducting 1-1s to ensure high employee engagement.
Overseeing billing functions, managing A/R collections, and ensuring 100% accuracy in bi-weekly payroll.
Performing audits of the CMS/CRM and work products to ensure all policies and procedures are followed to the letter.
Acting as the first point of contact for software applications, facility maintenance, and office inventory.

Benefits

Health coverage: Medical, Dental, and Vision insurance options.
401(k) with matching: Save for the future with a company-sponsored retirement plan and employer match.
Life Insurance: Employer-provided coverage for added peace of mind.
Paid Time Off (PTO): Recharge with paid time away from work.
Competitive compensation + performance upside: Base salary plus bonus opportunities tied to clear KPIs and profitability impact.
Meaningful work: Help clients through pivotal family law, estate planning, and probate matters that genuinely change lives.
Direct access to leadership: Work closely with the Owner and Firm Administrator and have a real voice in firm decisions.
Autonomy and ownership: You’ll be empowered to improve systems, streamline workflows, and build processes that last.
Process-minded culture: We value clarity, accountability, and documented procedures so you’re not fighting fires every day.
Modern tools for continuous improvement: Lead technology and operational upgrades, and help the team adopt best practices.
Stable, full-time schedule: Hybrid work environment with expectations built around planning and execution (not constant after-hours emergencies).
Team environment: Collaborate with professionals who care about clients and about doing things the right way.