InSite Operations Mgr I

Clean Harbors•Corpus Christi, TX

13h

About The Position

HPC-Industrial, powered by Clean Harbors, is seeking an Operations Manager to plan, lead, organize, and coordinate daily branch operations. The role focuses on improving operational efficiency through effective equipment utilization and personnel scheduling, and on working with Sales, support staff, customer contractor managers, and other stakeholders to meet or exceed customer expectations. The Operations Manager oversees waste management services at customer sites or groups of locations, including onsite employees who support air, water, and hazardous waste programs. The role is accountable for safe, efficient, compliant service delivery; operational and financial performance; customer satisfaction; employee development; and effective coordination of resources. It also includes direct supervision of employees, project planning and bidding support, financial review and forecasting, reporting, quality assurance, and coordination with customers and regulatory agencies. HPC-Industrial is an industrial cleaning and environmental services company serving upstream, downstream, and utility sectors. Clean Harbors describes its mission as creating a safer, cleaner environment through the treatment, recycling, and disposal of hazardous materials, and highlights safety, career development, customer service, industry expertise, and technology.

Requirements

High school diploma or equivalent.
At least 5 years of industrial cleaning experience, including 2 years in a management capacity.
Experience using standard and specialized industrial cleaning equipment.
Ability to schedule equipment and personnel efficiently and effectively for daily maintenance and project work.
Ability to resolve customer and employee complaints successfully.

Nice To Haves

Bachelor’s degree in chemistry, mechanical engineering, or environmental science preferred.

Responsibilities

Oversee waste management services at customer sites or groups of locations, ensuring work is safe, efficient, and compliant with regulatory and customer requirements.
Manage and coordinate onsite Clean Harbors employees and provide Health and Safety oversight for customer air, water, and/or hazardous waste programs.
Maximize equipment and workforce utilization to support productivity, service quality, and profitability.
Develop, monitor, and measure operational and financial KPIs to drive continuous improvement and cost control.
Establish processes for measuring onsite personnel performance, setting expectations, and improving performance.
Ensure infrastructure, tools, and employees are equipped to perform their work efficiently.
Coach, train, and mentor onsite personnel; support professional development, succession planning, and talent growth.
Develop and ensure compliance with company and customer environmental, health and safety, and operational policies and procedures.
Provide timely and accurate operational, KPI, and financial reporting and analysis to upper management.
Collaborate with customer stakeholders and Clean Harbors leadership to address issues, implement initiatives, and optimize program performance.
Coordinate group activities and interactions with other divisions.
Schedule personnel and project assignments; assist with project planning and scheduling, and adjust schedules or plans as needed.
Conduct and supervise staff meetings.
Approve accounts payable and accounts receivable for payment; review monthly P&L statements and discrepancies; and forecast revenue.
Perform quality assurance and quality control of specialist work.
Oversee office customer service responsibilities and resolve billing issues to customer and company satisfaction.
Enforce or modify work procedures to maintain a safe and efficient work environment.
Directly supervise employees, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems in accordance with HR policies and procedures.
Participate in developing and reviewing project proposals or plans, including time frames, funding limitations, procedures, staffing requirements, and resource allocation.
Bid on or assist with bidding industrial services projects.
Prepare reports for management, clients, or others, and confer with personnel to provide technical advice and resolve problems.
Coordinate project activities with government regulatory or other governmental agencies.
Ensure customers receive cost-effective services consistent with contract provisions and that services are safely executed under HPC-Industrial safety policies and procedures.
Serve as the primary liaison between customers and HPC-Industrial operations for service issues; build relationships with customer contacts to retain clients.
Support customers during contract implementation and throughout the customer relationship, seek feedback, and take responsibility for customer satisfaction and loyalty.
Perform other duties as assigned to support InSite Program success.