Operations Manager

Weisiger Group•Greensboro, NC

17d•Onsite

About The Position

LiftOne is a family-owned company with a strong culture and values, seeking hard-working, team-oriented professionals. We are looking for an Operations Manager to direct and coordinate customer service activities of the branch. This position has responsibility for all activities in the shop and the field and requires a strong desire to lead and grow technicians. LiftOne invests in employee development through ongoing training and offers great benefits, competitive salaries, and opportunities for advancement.

Requirements

Bachelor’s degree from a four-year college or university preferred; in addition to two - four years’ related experience and/or training; or equivalent combination of education and experience.
Proven leadership experience with a strong track record of results.
Excellent verbal and written communications skills.
Ability to solve practical problems and deal with a variety of concrete variables.
Strong listening and presentation skills.
Proficient in the use of Microsoft Office (Word, Excel, Outlook and PowerPoint).
Desire and ability to learn and utilize auxiliary systems such as Salesforce, SAP and ServiceMax.

Nice To Haves

Experience with material handling or other service-oriented industries preferred.
Experience with lean operating systems and continuous improvement preferred.

Responsibilities

Direct and coordinate customer service activities of the branch.
Supervise all customer service jobs to ensure service work meets the highest quality and profitability standards.
Approve timesheets and work orders and leverage the service platform to maintain accurate records of work performed and parts utilized.
Manage the preventative maintenance program to achieve company standards of completion.
Recruit, select, and develop operations employees including technicians, service leaders, coordinators, and parts employees.
Set objectives for service employees and monitor results through appraisals and scorecards.
Conduct performance appraisals, training and development activities for subordinates.
Determine technician staffing levels and lead technician career development and hiring.
Prepare schedules for service personnel and ensure paperwork is submitted promptly.
Participate in the site level lean management system including daily performance huddles, root cause problem solving, and adherence to leader standard work.
Monitor safety, quality, delivery, and cost metrics to drive customer satisfaction and site profitability.
Attend self-driven technician team meetings and escalate roadblocks or hurdles to the branch manager or central support resources.