Operations Manager

Indianapolis•Carmel, IN

1d•Hybrid

About The Position

Woodhouse Day Spa is a modern luxury day spa dedicated to delivering results-driven treatments and exceptional hospitality in an elevated, serene environment. Our leaders are the stewards of that experience — responsible for the people, operations, and financial performance that make the Woodhouse standard possible every single day. The Opportunity We are seeking a detail-driven, guest-focused Operations Manager to oversee the daily operations of our spa. This is a working leadership role — you'll be part of the regular front desk schedule, taking on the full responsibilities of that role, with dedicated office time built in to complete inventory and administrative work. You'll be the connection between inventory, retail merchandising, and the guest floor — ensuring the spa is always fully stocked, beautifully presented, and running smoothly.

Requirements

2-5 years of retail sales or inventory management experience
Intermediate Excel skills
Strong organizational and communication skills
Comfort in a fast-paced, multi-tasking customer service environment
Flexible availability including evenings and weekends

Responsibilities

Work regularly scheduled shifts on the front desk, taking on the full Spa Coordinator role
Use dedicated office time to manage inventory counts, receiving, and administrative reporting
Perform monthly inventory counts for retail and back bar and communicate reorder needs and out-of-stocks to the Regional Director of Hospitality & Operations
Occasionally place spa supply orders and receive and put away all incoming orders
Reconcile invoices, receiving reports, and daily deposits
Merchandise retail products to drive guest sales
Lead daily huddles and coach the team on performance and guidelines
Maintain the cleanliness, safety, and readiness of the entire spa facility