Operations Manager - Onsite (Lewisville, TX)

Alight Solutions•Lewisville, TX

7d•$75,000 - $85,000•Onsite

About The Position

This role owns the day-to-day execution and continuous improvement for our print fulfillment site. They helping ensure every job is produced accurately, shipped on time, and delivered to Alight standards. You’ll coach a hands-on team, partner cross-functionally, and use data to drive smarter, smoother operations.

Requirements

3+ years of leadership experience in production, fulfillment, warehouse, or manufacturing operations
Able to work On-site in Lewisville, TX
Have experience supporting high-volume, accuracy-critical production workflows
Possess Lean / continuous improvement experience (Kaizen, 5S, root-cause analysis).
Possess working knowledge of WMS/shipping systems and inventory control best practices.
Be a Hands-on leader who thrives in a dynamic operation and enjoys being on the floor with the team.
Have people leadership and communication skills (coaching, feedback, and day-to-day motivation)
Sound judgment and problem-solving skills—able to break down issues, weigh options, and drive solutions with partners
Comfort with data and technology: advanced Excel skills and ability to learn/improve operational systems
Able to work in brisk production environment: walking, bending, and ability to occasionally lift up to 50lbs to assist the team
Possess schedule flexibility: based on business needs; during peak periods extended schedules/hours may be necessary to meet client deadlines

Responsibilities

Leading daily production and fulfillment operations to consistently meet SLAs with high quality and accuracy. Fulfillment operations include print, assembly, receiving/put-away, production execution, inventory movement, pick/pack, and shipping.
Setting clear short- and long-term goals, track results, and continuously improve throughput, cost, and service performance. Troubleshooting production, quality, and workflow issues; lead root-cause analysis and implement lasting fixes
Ensuring the right staffing, training, and equipment are in place to hit productivity and service goals. Coaching and developing team members through training, feedback, and recognition—building skills, engagement, and ownership
Reviewing workflows and implement improvements that reduce waste, increase efficiency, and elevate quality.
Assigning work, plan daily labor schedules, and remove blockers so the team can deliver. Prioritizing effectively in a changing environment - rebalancing resources and work as new information comes in
Owning data accuracy and investigate variances quickly. Ensuring accurate, timely reporting and record retention for the operation; use metrics to spot trends and drive action
Communicating proactively with internal partners and customers; lead daily huddles/stand-ups and team meetings to align priorities
Modeling and enforcing company policies consistently, with a focus on empowering, respect, accountability, performance and growth. Collaborating cross-functionally to deliver great client experience and hit delivery commitments
Partnering with HR and site leadership to build a positive, inclusive employee experience and support hiring, onboarding, and development
Maintaining a safety-first culture and ensure compliance with OSHA and site safety procedures
Serving as a knowledgeable point of contact on production and fulfillment capabilities, providing guidance and solutions to partners and customers
Managing to budget by understanding cost drivers and controlling variable expenses without sacrificing service. Building staffing plans and support budgets, capital requests, and inventory requirements aligned to business demand.