Operations Manager, US Pest

McCloud Services - Pest Management Professionals•Indianapolis, IN

3d•Onsite

About The Position

The primary purpose of this role is to oversee technician recruiting, hiring, ongoing training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention, as well as to ensure overall service quality to maximize customer retention. This role is with US Pest, a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. The company prides itself on being a trusted partner to many of the world's leading brands and serves consumer and business customers across multiple industries. They are committed to their mission to "protect people, enhance lives, and preserve the planet."

Requirements

Adept at problem solving and identifying practical solutions
Ability to effectively lead and motivate others
Good aptitude for basic/intermediate math, for calculations related to sales/service
Strong communication skills (verbal, written, presenting)
Ability to build rapport easily and establish trust with customers and employees
High school diploma (or GED)
Maintain licenses/certificates as required by federal, state, and/or local regulations
Maintain valid driver’s license
Moving up to 20 lbs by lifting, carrying, pushing, pulling, or repositioning objects
Sitting, climbing, balancing, stooping, kneeling, crouching, and crawling
Working in damp and/or dusty locations, confined spaces, narrow aisles, or passageways
Going up and down stairs, ladders, scaffolding, ramps, and poles
Operating a motor vehicle safely
Ensuring vehicle and other equipment is maintained and kept clean
Wearing personal protective equipment, including OSHA-compliant respirators
Having healthy vision to perform detail-oriented activities at distances close to the eyes or within arm’s reach
Ability to tolerate a variety of environmental conditions, including seasonal weather (extreme heat/cold)
Travel up to 100% of time within assigned territory(s)

Nice To Haves

Flexibility with working hours, including some evening and weekend work, a rotating on-call schedule, and extended (50-60 hours/wk) schedule during peak season

Responsibilities

Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention
Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels
Review and evaluate ongoing technician performance (via ride-a-longs and audits)
Respond diligently and compassionately to customer concerns
Ensure overall service quality to maximize customer retention
Fill in periodically on customer appointments to help close any temporary staffing gaps
Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively
Ensure safety standards are met or exceeded and that all operations are in regulatory compliance
Monitor and maintain inventory levels of pest / termite control and home services products

Benefits

Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
401(k) retirement plan with company-matching contributions
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility