Operations Manager

Childrens Rescue Fund•New York, NY

20d•$58,000 - $60,000•Onsite

About The Position

Reporting to the Program Director, the Manager of Operations is responsible for the overall management and supervision of the Safety Department staff. Ensures Operations staff maintain a secure and safe environment for the clients, staff, and visitors. This role also involves liaising with maintenance companies, assisting with inspections and compliance, and performing administrative duties related to program operations.

Requirements

Associates Degree and/or High School diploma or GED
Five years' experience in a social service setting
At least three years significant supervisory experience
Two years administrative residential program experience involving material management, fire safety and security procedures
Clean, valid New York State Driver's license
Computer literacy required with knowledge of office systems; MS-Office preferred
NYS Security Guard License and Fire Coordinator (F-80)
Periodically may bend, lift and carry objects weighing up to twenty-five pounds
May be required to work long hours and a varied schedule

Nice To Haves

Bilingual in English and Spanish preferred

Responsibilities

Ensures the Safety Department staff implements all established agency procedures.
Reviews logs, reports, and incidents to ensure staff is completing documentation accurately and timely.
Ensures all shifts are staffed adequately to ensure the security of the facility and the safety of residents, staff, and visitors.
Provides training, supervision, and coaching to all direct reports.
Responds to emergencies and incidents, ensuring DHS and Agency procedures are followed when reporting and documenting incidents.
Liaises with the maintenance company to ensure vacant apartments are cleaned and prepared for new families, work orders are addressed, and the facility is maintained clean and in good repair.
Ensures the maintenance company provides copies of closed work orders and logs/reports of scheduled preventive maintenance services.
Assists in gathering documentation and obtaining pictures for responses to Corrective Action Plans (CAPs) following inspections, to be completed in the CARES Building Compliance System (BCS).
Represents the program by accompanying inspectors during various inspections and audits.
Proposes modifications in procedures/equipment to the Director of Building Operation.
Documents staff performance issues and collaborates with HR in addressing them.
Drives clients to apartment viewings and scheduled appointments, and oversees in-house and outward client transfers.
Performs other duties as assigned.
Facilitates effective communication with other staff within an interdisciplinary context.
Participates in and contributes to staff meetings and the development of policies and procedures.
Participates in training and staff-development activities to acquire and maintain necessary skills.