Operations Manager

Williams-Sonoma•Dayton, GA

19d•Onsite

About The Position

Williams-Sonoma, Inc. is a leading retailer in home furnishings with well-known brands like Williams – Sonoma, Pottery Barn, and West Elm. Our Distribution Centers are crucial links in our supply chain, connecting factories to customers globally. The Supply Chain environment is dynamic and rapidly expanding. We offer strong opportunities for skill development and career advancement for individuals with backgrounds in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery. Our Supply Chain Organization is committed to responsible resource management, employee care, and upholding our values, leading to recognition as a sustainable and responsible company. We have over 4,000 Full-Time Associates across our Supply Chain, managing 14.5M square feet of diverse operational space, including large package/furniture distribution centers, furniture hubs, small package eCommerce distribution centers, and upholstery factories. Our network also includes a dedicated Transportation Department and global sourcing offices. The Operations Manager role is based in Dayton, NJ. This position involves leading, coaching, and developing associates, fostering a culture of accountability, continuous improvement, and high performance. The manager will oversee labor scheduling, shift planning, attendance, and employee productivity, while also identifying and addressing performance gaps. A strong emphasis is placed on maintaining workplace safety through regular meetings, training, and compliance audits. The role drives operational discipline through performance reviews and metric tracking, ensuring efficient daily distribution center operations, cost control, and adherence to performance metrics. Optimization of line-haul strategies to improve delivery speed, quality, and efficiency while reducing costs is key. Building and managing relationships with third-party delivery partners (3PLs), independent contractors, and company employees is essential to ensure adherence to policies and service expectations. Performance reviews of third-party partners and contract alignment are conducted to ensure delivery performance, service quality, and cost efficiency. The role also focuses on driving a customer-centric culture by improving on-time shipping/receiving, reducing damages, and enhancing return/replacement rates. Managing customer escalations and developing contingency plans for logistical challenges are also core responsibilities. Effective inventory control and compliance with OSHA regulations and company safety policies are paramount.

Requirements

High School Diploma or Equivalent, and 3 - 5 years of furniture/final mile distribution or manufacturing management/leadership experience
In lieu of a degree, 6-8 years of progressively responsible furniture/ final mile distribution leadership experience
This is an onsite and in office role
Strong ability to communicate effectively (written or verbal), with excellent interpersonal and customer relations skills
Must be highly organized and process oriented
Ability to complete multiple tasks consistently and on time
Warehouse Management System experience
Solid understanding of Safety and OSHA standards
Exceptional organizational and time management skills to successfully respond to urgent situations
Ability to adapt and change processes to keep pace with the evolving business requirements
Strong technical skills included but not limited to Microsoft Access, Excel, Word, PowerPoint

Nice To Haves

Six Sigma Black Belt or demonstrated Lean Manufacturing experience
Knowledge and execution of Final-mile delivery models, including white-glove service and same-day or multi-day delivery routing
Exposure to furniture manufacturing, distribution and/or big box distribution
Final Mile Transportation carrier contract negotiations or procurement experience
Expert understanding Safety and OSHA standards
Bilingual in Spanish

Responsibilities

Lead, coach, and develop company associates while fostering a culture of accountability, continuous improvement, and high performance
Oversee labor scheduling, shift planning, and attendance tracking while monitoring employee productivity and operational efficiency
Identify performance gaps and implement corrective actions through coaching, training, and structured performance management
Conduct regular safety meetings, training sessions, and compliance audits to maintain workplace safety and operational excellence
Drive operational discipline through performance reviews, metric tracking, and continuous improvement initiatives
Oversee daily distribution center operations, ensuring efficient execution, cost control, and adherence to performance metrics
Monitor line-haul optimization strategies to improve delivery speed, delivery quality, and operational efficiency while reducing operating costs
Build, maintain, and manage strong relationships with third-party delivery partners (3PLs), independent contractors, and company employees to ensure consistent adherence to company policies, operating standards, and service expectations
Conduct routine performance reviews of third-party partners and support contract alignment to ensure delivery performance, service quality, and cost efficiency meet business objectives
Drive a customer-centric culture by improving on-time shipping and receiving, reducing damages, and improving return and replacement rates
Manage customer escalations and determine appropriate resolutions to maintain high service standards and overall customer satisfaction
Develop and execute contingency plans to manage seasonal demand fluctuations, weather disruptions, and other logistical challenges that may impact delivery operations
Oversee warehouse organization and dock operations to ensure safe and efficient staging, loading, and dispatch
Maintain compliance with OSHA regulations and company safety policies through regular inspections, risk assessments, and incident investigations, implementing corrective actions as needed
Ensure effective inventory control processes are in place to maintain accurate shipment tracking and minimize loss or damage