Operations Manager

Bish's RV • Eldridge, IA

7d • Onsite

About The Position

As the Operations Manager, you will be responsible for overseeing and optimizing the day-to-day operations of our shop. This position requires a strategic thinker with strong management skills, a proven track record in a similar role, and a passion for driving efficiency while maintaining high standards of quality. The pay range is $50,000-$80,000 yearly. Key Objectives include: Drive Operational Efficiency and Profitability, Develop and Align a High-Performing Service Team, and Deliver a Safe, Consistent, and High-Quality Customer Experience.

Requirements

• Proven experience in operations management within the manufacturing industry, with a preference for RV or automotive manufacturing
• Technical knowledge of RV's is a plus
• Experience driving a forklift is a plus
• Ability to adapt in a fast-paced environment
• Must have Saturday availability
• Strong leadership, team management, and time management skills
• Find innovative ways to improve customer experience
• Experience in managing a P & L and forecasting goals
• Exceptional analytical and problem-solving abilities
• In-depth knowledge of industry best practices and emerging trends in manufacturing and operations
• Excellent communication and interpersonal skills
• Neat, clean, and professional appearance
• Ability to pass a background check and drug test
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Value in all interactions with customers and co-workers

Nice To Haves

• Technical knowledge of RV's
• Experience driving a forklift

Responsibilities

• Manage all shop staff including but not limited to service technicians, lot porters, and admins
• Understand individual contributors productivity, efficiency, and capabilities
• Attend and engage in weekly service-related meetings to ensure the team is on track to hit goals
• Assign repair orders based on technician skill set
• Ensure efficiency and productivity goals are tracking on an individual and team basis
• Manage customer experience as needed
• Manage and monitor P & L, identifying revenue and labor hours opportunities
• Collaborate and communicate with cross-functional teams within the dealership
• Assist employees with tools they need to be successful in their roles
• Assist service manager as needed to ensure department alignment on daily goals
• Ensure strict compliance with all health and safety regulations within shop and maintain safety protocols to create a secure working environment

Benefits

• Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
• 401K matching
• Employee discounts
• Company-paid life insurance
• Gym membership reimbursement
• Opportunities for advancement
• RV Borrowing Program
• Access to a partner insurance agency for personalized quotes and coverage guidance across home, auto, RV, and specialty insurance products

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level