Operations Manager

Valet Living • Columbus, OH

36d • $63,000 - $73,000

About The Position

Valet Living is looking for an Operations Manager who’s ready to take charge—leading a team of Area Leaders, optimizing processes, and ensuring we deliver top-notch service to our clients. This role is all about leadership, analytical thinking, and making things happen.

Requirements

• Experience: 5-7 years of leadership experience with budget and reporting responsibility, General Manager experience preferred.
• Education: Bachelor’s degree preferred.
• Leadership: Proven ability to manage and develop teams while driving results.
• Analytical Skills: Strong Excel and data analysis skills to support decision-making.
• Project Management: Organized, detail-oriented, and able to manage multiple priorities effectively.
• Communication: Exceptional verbal and written communication skills.
• Customer Focus: A passion for delivering outstanding service and building lasting relationships.
• HR Knowledge: Familiarity with hiring, talent development, and performance management.
• Problem-Solver: Ability to think on your feet, make sound decisions, and motivate your team under pressure.
• Tech-Savvy: Proficient in MS Word, Outlook, PowerPoint, Excel, and comfortable navigating new platforms.
• Valid Driver’s License: Required, along with the ability to travel regularly throughout the market.
• Physical Requirements: Lift/carry up to 50 lbs., navigate stairs, and work in varying weather conditions
• Comfortable working around unpleasant odors when needed

Responsibilities

• Lead & Develop Teams: Coach, mentor, and support Area Leaders, driving engagement and accountability.
• Drive Operational Excellence: Use data analysis and insights to improve processes, productivity, and service delivery.
• Financial Management: Develop budgets, monitor expenses, and report on financial performance.
• Own Staffing Strategy: Forecast staffing needs and partner with Recruiting to maintain team coverage.
• Ensure Systems Compliance: Lead training efforts and enforce standards for systems usage, safety, and service protocols.
• Client Partnership: Collaborate with Sales and Account Executives to ensure client satisfaction and resolve issues.
• Identify Growth Opportunities: Look for ways to expand services and grow existing client relationships.
• Field Operations: Perform site visits to ensure service quality and safety standards are upheld, stepping in as necessary to ensure seamless service continuity
• Manage Fleet & Inventory: Oversee vehicle compliance, maintenance, and warehouse inventory.
• Talent Development: Identify future leaders and support their professional growth.
• Servant Leadership: Lead by example, working alongside Area Leaders (ALs) to support frontline teams, including occasional participation in daily tasks such as trash pickup in the mornings or at night.
• Own Special Projects: Lead assigned projects from start to finish.

Benefits

• Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts
• Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage
• Flexible Time Off: No preset accruals—manage your time and work-life balance your way, plus 10 company-paid holidays.
• Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center
• Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager