Operations Manager – Janitorial/EVS Services-Birmingham, AL

Global Team Staffing•Birmingham, AL

17h•Onsite

About The Position

We are seeking an experienced Operations Manager with a strong background in commercial janitorial, custodial, or Environmental Services (EVS) to oversee daily operations and ensure exceptional service delivery across multiple client locations. The ideal candidate will be a hands-on leader with demonstrated experience managing supervisors and frontline employees, maintaining quality standards, controlling labor costs, and building strong client relationships.

Requirements

Minimum of 3 years of management experience in commercial janitorial, custodial, or Environmental Services (EVS) operations
Demonstrated experience managing supervisors/team leads and frontline employees
Experience managing multiple facilities, accounts, or departments preferred
Strong knowledge of commercial cleaning procedures, chemicals, equipment, floor care, and quality-control standards
Experience conducting facility inspections and addressing service deficiencies
Experience with employee scheduling, staffing, training, performance management, and retention
Experience monitoring payroll, labor hours, overtime, supplies, and operational expenses
Strong client-relations and customer-service skills
Strong organizational, communication, leadership, and problem-solving skills
Basic computer and administrative skills
Valid driver's license and reliable transportation required
Ability to respond to operational issues outside normal business hours when necessary

Nice To Haves

Experience managing multiple facilities, accounts, or departments

Responsibilities

Oversee daily janitorial/EVS operations across multiple client locations
Manage, coach, and provide direction to site supervisors, team leads, and frontline employees
Ensure all locations are properly staffed and coordinate coverage for call-outs and vacancies
Participate in recruiting, interviewing, onboarding, training, and retention efforts
Conduct routine facility inspections to ensure contractual cleaning and quality standards are consistently met
Identify service deficiencies and implement corrective-action plans
Respond promptly and professionally to client concerns, complaints, and special requests
Monitor employee attendance, performance, productivity, and timekeeping
Review labor hours and overtime to ensure operations remain within budget
Coordinate floor care, deep cleaning, and special projects
Monitor cleaning supplies, chemicals, equipment, and inventory
Ensure employees follow established safety procedures, including proper use of PPE and cleaning chemicals
Maintain compliance with OSHA, SDS, and applicable workplace safety requirements
Complete operational reports, incident documentation, and performance-related documentation
Assist with new account start-ups and operational transitions
Maintain strong client relationships and identify opportunities to improve service delivery
Travel between assigned client locations throughout the Birmingham area