Operations Manager

Hilton Garden Inn Anchorage•Anchorage, AK

11d•Onsite

About The Position

We are seeking an Operations Manager with hospitality experience, preferably with prior management roles, who is looking to advance from a department manager position. This role is crucial for ensuring guest satisfaction and the overall efficiency of front office and housekeeping operations. The Operations Manager will be responsible for training staff to provide excellent service to our guests and visitors at all times, embodying the Hilton Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.

Requirements

Hospitality experience.
Management roles in hospitality.
Ability to make reasonable and professional decisions.
Ability to convey information and ideas clearly.
Must maintain composure under pressure.
On-the-spot problem-solving skills.

Nice To Haves

High School diploma or equivalent preferred.
Experience in a hotel or a related field preferred.

Responsibilities

Ensure guest satisfaction and overall efficiency of front office and housekeeping operations.
Train staff as outlined in the Training Procedures and ensure staff is prepared to provide excellence to our guests and visitors at all times.
Assist with procurement of operating supplies for all departments.
Implement and maintain Front Office and Housekeeping department minimum standards.
Responsible for the hiring, training, and supervision of property front office staff.
Train and monitor the hotel staff.
Enable innovation and drive results by executing sales and marketing campaigns, understanding dynamic revenue management and driving profit to the bottom line through strong financial controls.
Train staff to use the appropriate phrases and greetings when interacting with guests.
Assist and guide the hotel staff through their daily duties and responsibilities.
Maintain a standard of communication with the other departments in the hotel to ensure the best service is given to all guests.
Offer assistance to the individual needs and requests of all guests.
Ensure guest needs are responded to in a timely and efficient manner.
Ensure staff evaluations are completed in a professional and timely manner.
Maintain a positive work environment.
Train and oversee staff as outlined in the Training Procedures.
Maintain departmental within set budget and payroll guidelines.
Ensure staff is prepared to be courteous, efficient and available to provide excellence to our guests and visitors at all times.
Work closely with the hotel’s management team and communicate effectively.
Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations.
Conduct self in a friendly and attentive manner during all guest encounters.
Maintain a clean and safe working environment at all times.
Responsible for working in a safe and conscientious manner.
Adhere to all safety policies and procedures.
Maintain guest confidentiality at all times.