Operations Manager
About The Position
NextGen Security, LLC is seeking an experienced electronic security Operations Manager to join their fast-growing and dynamic team. This position will work directly with the Operations team, overseeing project managers, assistant project managers, programmers, and technicians. The role involves managing project managers and technicians, attending project meetings and job walks, providing onsite technician support, ensuring project quality control, assisting in forecasting and billing processes, conducting WIP reviews regularly to ensure maximum billings and revenue, reconciling month-end numbers, attending onsite meetings, and representing NextGen Security as a valuable point of contact for customers. Travel may be required for this position.
Requirements
- 7+ years of experience within the security industry
- 2+ years of experience with personnel management
- Access Control System Vendor Certifications in Software House, Genetec, ProWatch and/or Lenel
- Video Management System Vendor Certifications in Genetec, Avigilon, and/or Milestone
- Strong organizational skills
- Ability to manage others and drive their performance metrics
- Superior problem solving and communication skills
- Ability to process and apply new skills/concepts quickly
- Work independently with minimal supervision
- Strong attention to detail
- Experience with Microsoft Office, Teams & Windows Operating Systems
Nice To Haves
- Bachelor’s degree in business or related field
- Experience with Microsoft Project, Procore, and other project management & design products
Responsibilities
- Manage project managers and technicians, including conducting performance reviews and handling day-to-day needs
- Onsite support for technicians, project managers, and customers as needed
- Quality control for projects
- Attend large customer kick-off meetings and project calls to assist project managers
- Forecasting of projects with the project management team to ensure timely billings
- Subcontractor evaluation and oversight as needed
- Assist in recruiting and interview process for new hires
- Actively manage the mentoring program for entry level technicians
Benefits
- Full benefits package
- Vacation
- Vehicle allowance
- Cellphone allowance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
