Operations Manager

Corporate Clubs • New York, NY

9d • Onsite

About The Position

Crunch Fitness is a state-of-the-art gym with locations throughout the United States. We are known for fusing fitness with entertainment by creating cutting-edge group fitness classes that make our gyms unique, fun, and exciting places to sweat. Our classes cultivate a gym community, drive the member experience, and separate us from the competition. We are looking for an Operations Manager to join our team.

Requirements

• One year club/gym experience preferred
• Fluent in English (proficient reading and writing skills)
• Excellent organizational and communication skills
• Strong customer service skills
• Ability to successfully multi-task
• Good follow up skills

Responsibilities

• Hiring, scheduling, training and development of support staff, including front desk, cleaning and juice bar(if applicable)
• Facilitate and administer the stage management checklist as to insure the club maintains high standards of cleanliness
• Ensure the highest levels of customer service with all member interactions and touch points
• Assist in collection of member payments
• Ensure the highest execution of all company and club initiatives
• Professionally handle member concerns as it relates to constructive feedback regarding operations, contract requests, such as freezes, cancellations, and billing
• Ensure the club meets standards for maintenance, safety, security, and physical plant operations
• Conduct walk through of the club with club mechanic and maintenance staff utilizing cleaning checklist and forward relevant information as to expeditiously handle operations issues
• Report all equipment and facility issues by utilizing company procedures.
• Work with mechanics to resolve facility issues expeditiously as to minimize member concerns
• Ensure visible maintenance items are repaired promptly and proper signage is posted
• Train opening and closing managers to prepare club for operations readiness
• Execute the processing/submission and approval of payroll
• Manage employee relation matters such as time and attendance, professional conduct and work performance
• Establish controls of expenses and purchasing of club supplies and maintain at or below budget
• Follow up for quick turnaround of items in dis-repair
• Demonstrate ability to articulate variances in expenses versus budget
• Communicate effectively by holding weekly and individual meetings with all key club personnel

Benefits

• Great facilities with functional training areas, premier strength equipment, top-of-the-line cardio equipment and more
• Competitive compensation plan plus Bonus potential
• Complimentary CPR/AED Re-certifications
• Benefits including group health insurance, disability insurance, life insurance, time-off benefits like vacation and holidays, and others
• Complimentary Crunch gym membership
• Discounts on services, products, and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed