Operations Manager
About The Position
Crown Equipment Corporation, a global leader in lift truck manufacturing, is seeking an Operations Manager to oversee day-to-day branch operations and business activities. This role involves designing and reviewing service and parts performance, supervising sales, rental, service, and parts departments, and ensuring profitability goals are met. The Operations Manager will also maintain customer contact, manage customer satisfaction for key accounts, develop sales and service strategies, and coordinate with various departments to resolve issues. Additionally, this position is responsible for recruiting, training, and developing direct reports, and collaborating with Human Resources on disciplinary matters.
Requirements
- Bachelor degree preferred with three years of management experience.
- Valid driver’s license, good driving record, and ability to safely operate lift trucks.
- High school diploma or equivalent.
Nice To Haves
- Lift truck industry and territory sales experience preferred.
- Leadership, communication, time management, judgment, and decision-making skills.
- Microsoft Office experience.
- Branch operations experience.
- Good working knowledge of the company, products, customers and suppliers and the understanding of how each of these areas affects one another.
- Prior work experience within each of the departments of a branch organization.
Responsibilities
- Oversee day-to-day branch operations and business activities.
- Design and/or review service and parts performance and policies.
- Oversee activities that support service, parts, sales and rental departments.
- Supervise sales, rental, service and parts department personnel.
- Monitor performance to insure profitability goals are attained and utilization and inventory levels are appropriate.
- Maintain direct contact with customers.
- Responsible for customer service satisfaction for key accounts, complex transactions and product/service/warranty issues or any extraordinary situation.
- Develop sales and service strategies.
- Gather product and market information and confer with General Manager and corporate personnel.
- Coordinate activities and resolve issues with equipment sales, leasing, service, and parts activities.
- Recruit, select, train, develop, and counsel direct reports.
- Make compensation recommendations.
- Identify training opportunities.
- Coordinate with the Human Resources Department to address any disciplinary situations.
Benefits
- Competitive Wages.
- Health/Dental/Vision/Prescription Drug Plan with a company contribution to each.
- Health Savings Accounts and Flexible Spending Accounts.
- 401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan.
- Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings.
- Paid Parental Leave
- 9 Paid Holidays
- Paid Vacation accrued at a rate based on length of service and position.
- Paid Sick Leave
- Birthday Pay for Non-Exempt employees
- Tuition Reimbursement up to $5,250 per calendar year
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What This Job Offers
Job Type
Full-time
Career Level
Manager
