Operations Manager (Current NCSSC employees only)

NC State Campus Enterprises•Raleigh, NC

2d•Onsite

About The Position

This is an internal promotional position for current NC State Student Centers student employees. The Operations Manager will work at the Talley Student Union and Witherspoon Student Center, reporting to the Assistant Director of Operations & Student Development. This role involves shift-based work, 8-20 hours per week between 7 am and 1 am, including nights and weekends, with occasional special hours. The compensation starts at a minimum of $13.00/hr with potential raises based on years of service, and eligible employees may receive an end-of-semester bonus up to $200.

Requirements

Current NC State University student with a flexible schedule
Demonstrate excellent customer service skills
Ability to carry, push, pull, and roll up to 40 pounds
Ability to work with and manage a team to serve a diverse population
Elevated oral and written communication skills
Willingness and ability to support other functions of NC State Student Centers
Attend mandatory staff meetings, student employee orientation, and training sessions

Responsibilities

Manage a team of Operations Assistants during meeting room setups ensuring all setup and safety guidelines are followed
Lead a team of two to six Operations Assistants in Training during setups for large events in Talley Student Union
Provide timely feedback on performance of Operations Assistants and Operations Assistants in Training
Set up and test AV equipment in meeting rooms including laptops and projectors
Greet and assist clients with any changes required to the event setup
Review rooms and equipment for any maintenance issues and report as needed
Maintain safety, cleanliness, and appearance of Talley Student Union and Witherspoon Student Center
Provide a superior level of customer service
Proactively interact with students and guests to answer questions about NC State University and NC State Student Centers
Maintain a high level of professionalism at all times
Attend and actively participate in mandatory staff meetings
Remain in compliance with NC State Student Centers student employee policies and expectations at all times