Operations Manager

Keolis America•Leesburg, VA

8d•Hybrid

About The Position

The Operations Manager will supervise day-to-day operations and administrative activities, acting as a liaison between the client and the company. This role facilitates problem-solving between departments, ensures safety practices and regulations are obeyed, and coordinates with Maintenance and Safety Managers to ensure facilities and buses meet safety and environmental standards. The position also focuses on fostering positive employee relations, administering discipline, resolving grievances, and coordinating scheduling for operators, dispatchers, and supervisors. A key aspect of this role is understanding and applying relevant laws, rules, regulations, policies, procedures, and labor/management agreements. The Operations Manager will have shared responsibility for scheduling, employee performance evaluation, run-cutting, rostering, the driver bidding process, and staffing. They will intensely focus on operational KPIs to manage service quality, operational expenses, and explain budget variances, while also supporting the Safety Department in managing injury and collision claims. This role involves setting accurate schedules, minimizing route drive times and mileage within contractual and regulatory mandates, and providing timely operational and financial reporting. The Operations Manager ensures purchases adhere to company processes and policies, analyzes situations, identifies problems, implements solutions, and evaluates outcomes. They will prepare reports and correspondence, interact positively with the union, and monitor operations to ensure service delivery to the public remains on schedule and professional. Other duties as assigned.

Requirements

Ability to quickly become an expert in the operating contract, collective bargaining agreement, and P&L
Intimate understanding of how operational ratios/performance indicators translate into safety excellence, financial performance, contract compliance, and customer satisfaction
Minimum four (4) years of operations experience in a public transportation environment
Experience in operations
Comprehensive knowledge of public management and organization theories, principles, practices and techniques
Ability to understand sound fiscal financial principles
Thorough knowledge of ADA, DMV & DOT requirements and other basic laws, ordinances and regulations underlying the transit operation
Ability to administer a Drug and Alcohol program
Must be familiar with Worker's Compensation Law
Computer literate and data driven
Ability to communicate effectively with state and local government
Ability to manage cost control and financial/budget experience
Strong written and oral communication skills; excellent presentation skills; ability to influence people at all levels of the organization
Ability to work positively and effectively with all levels of the transit and customer organizations
Positive labor relation skills and knowledge; including administration of employee discipline and labor grievances
Must pass a pre-employment drug test and background check
All roles may entail, to varying extents, the following physical demands: Long periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces; Exposure to both extreme heat and cold; Exposure to loud noises, fumes, and airborne particles
Operations Supervisors and Managers may split their work between an office setting looking at a computer screen/electronic device and active transit field locations driving in a vehicle.
Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical
Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws.
Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position

Nice To Haves

Bachelor’s Degree preferable or any combination of education and experience
CDL Preferred
Experience with fixed route, commuter service and paratransit scheduling software, run-cutting, and maintenance software desirable.

Responsibilities

Supervises day-to-day operations and administrative activities
Provides liaison between client and company and facilitates problem solving between departments
Ensures safety practices and applicable regulations are obeyed by all employees
Coordinates routinely with the Maintenance and Safety Managers ensuring facilities and buses are maintained to KTA safety and environmental standards
Ensures positive employee / labor relations, fosters employee engagement / recognition, administers department discipline, and resolves employee grievances
Coordinates the scheduling for operators, dispatchers and supervisors in the operations department
Understands, interprets, and applies related laws, rules, regulations, policies, procedures, and labor/management agreements
Has shared responsibility for scheduling, employee performance evaluation, run-cutting, rostering, the driver bidding process and staffing responsibilities for the staff of the facility
Focuses intently on operational KPIs in order to manage service quality, operational expenses and explain budget variances
Supports Safety Department in the management of injury and collision claims
Sets accurate schedules for routes
Minimizes route drive times and mileage while adhering to contractual and regulatory mandates
Provides accurate and timely operational and financial reporting as requested by management
Ensures purchases follow company processes and policies
Analyzes situations, identifies problems, implements solutions, and evaluates outcomes
Prepares reports and correspondence
Interacts with the union representing the employees with the goal of positive interaction
Monitors operations and coordinates the delivery of service with the Assistant General Manager
Ensure that service to the public remains on schedule and professional
Other duties as assigned