Operations Manager

MDK•Columbus, OH

5d•Hybrid

About The Position

MDK is seeking an experienced and collaborative Operations Manager to join our team. In this role, you will be responsible for ensuring the team delivers high-quality legal services while fostering a positive and collaborative work environment. You will focus on both the people and processes within the team, helping address challenges, improve teamwork, and create an environment where employees thrive. As an Operations Manager, you will be integral in driving performance, supporting continuous improvement, and aligning the team with MDK's mission and values. A Culture of Collaboration, Growth, and Belonging At MDK, a law firm built on purpose and progress, we believe people thrive when they feel respected, connected, and empowered to grow. Our culture is rooted in creativity, support, and open communication, where learning is continuous and every team member is encouraged to bring their whole self to work. We value diverse perspectives and foster belonging through cross-team collaboration and employee-led programs that reflect who we are. From wellness initiatives to community engagement, MDK is a place where people feel seen and supported.

Requirements

Bachelor’s degree or equivalent work experience in a legal support environment.
Minimum of 3 years of experience in a leadership role.
Proven ability to motivate and lead teams effectively.
Strong collaborative work style and a focus on continuous improvement.
Excellent problem-solving and decision-making abilities.
Strong customer service orientation and interpersonal skills.
Exceptional written and verbal communication skills.
Strong computer skills, including proficiency in Microsoft Office Suite.

Nice To Haves

Bring flexibility and adaptability, staying open to new ideas and expressing your creativity
Approach your work with curiosity and a desire to learn, grow, and take on new challenges
Stay engaged and thrive in a fast-paced environment
Work collaboratively and contribute to shared knowledge
Embody respect in every interaction, listening to others and ensuring they feel heard

Responsibilities

Demonstrate a strong understanding of MDK's policies, procedures, and culture. Work closely with the team to ensure they understand and support MDK’s mission and values. Provide tools and guidance to help employees be successful contributors to the firm’s goals.
Lead a diverse team of legal support staff, ensuring efficient scheduling, approval of time off requests, and timely processing of timecards. Manage staffing needs and support the team to ensure smooth operations.
Collaborate with attorneys to create an inspiring, motivating, and collaborative work environment. Address performance issues promptly and work with Human Resources to resolve challenges. Regularly monitor the quality of work to ensure compliance with established standards and firm expectations.
Develop and implement an educational plan to ensure team members continue to grow professionally and develop transferable skills. Support employees in achieving their professional goals and maintain high levels of job satisfaction.
Coordinate the training and onboarding of new employees within the team, ensuring a smooth transition and consistent experience across teams.
Regularly review team performance to ensure quality, compliance, and alignment with MDK standards. Foster transparency, accountability, and open communication within the team.
Identify and recommend improvements to the case management system to increase efficiency and ensure the team meets operational standards.
Manage relationships with clients, regulatory agencies, and courts. Work with attorneys to resolve conflicts and ensure client satisfaction.
Facilitate effective interaction between your team and other teams within the firm. Ensure open communication and foster a collaborative approach to achieving shared goals.