Operations Manager (Working Lead)

RDI Technologies, Inc.•Knoxville, TN

About The Position

Are you ready to be part of something groundbreaking? At RDI Technologies, we are transforming the way industries see and solve problems with our Motion Amplification® technology. By turning ordinary video into a powerful diagnostic tool, we help companies across manufacturing, aerospace, automotive, R&D, and more detect unseen motion, prevent costly failures, and design better products. As a small and growing company, we offer an exciting, dynamic workplace where your ideas matter, and your contributions drive real impact. We are looking for an Operations Manager who thrives in a "high-grit" environment, someone who can lead a team and strategize with leadership, but who isn't afraid to get their hands dirty on the production floor. Job Overview The Operations Manager is a critical, high-impact role. You will be responsible for the daily management and execution of RDI’s end-to-end Operations and Customer Support functions. This is a Working Lead position: you will manage a tight-knit, cross-functional team while serving as a primary technical resource for troubleshooting, assembly, and quality assurance. This individual must possess leadership skills to mentor staff and the technical aptitude to personally certify camera and system production.

Requirements

Experience: 5–10 years of experience in a high-tech manufacturing, assembly, or engineering environment. Previous experience in a small-to-medium business (SMB) or a "working lead "role is highly preferred.
Technical Acumen: Deep, functional knowledge of electro-mechanical assembly. You must be comfortable using hand tools, multimeters, and diagnostic software.
Systems Literacy: Proficiency with ERP systems (NetSuite preferred) and CRM tools. You should be comfortable pulling data to identify costs and throughput trends.
The "Grit" Factor: A proven track record of "wearing many hats" and doing whatever is necessary to get the job done.
Must become IRIS-M/MA SUITE certified within the first quarter of hire.
HazMat/Dangerous Goods training must be completed within 45 days of hire.