Operations Manager

Managed Labor Solutions•Columbus, OH

20d•Onsite

About The Position

Managed Labor Solutions, a nationwide leader in rental car outsourcing, is hiring an Operations Manager for a fast-paced airport location. This position is an excellent opportunity with advancement possibilities for demonstrated leaders who believe in providing top-notch service in a safe and fun work environment. Qualified candidates will have prior management and leadership experience in a rental car or other fast-paced, similar work environment.

Requirements

21 or older
At least one year of management experience
High school diploma or GED required
Rental car or similar fast-paced ops leadership
Real responsibility for labor cost and gross profit, not headcount alone
Ability to build a schedule to a transaction forecast and explain a miss without making excuses
Experience working inside the customer's system (COMPASS, DAYTONA, Service Notes)
Credibility with a customer GM or District Manager
Valid driver's license
Clean driving history
Pass a background check in accordance with local law

Nice To Haves

Associate or bachelor's degree preferred

Responsibilities

Run the Plan of the Day and publish it to supervisors and leads
Submit an accurate, timely daily flash to track the site's productivity and profitability
Send the daily site summary
Collect shift summaries from leads and supervisors — especially out-of-scope work performed
Staff to the labor plan
Challenge overtime
Review accident and incident reports
Manage and post employee schedule - communicate the schedule to the client
Meet production in a fast-paced airport environment
Deal with the customer professionally
Keep the lot clean and compliant
Attend weekly Management team meetings, safety huddles, client meetings
Reconcile flash to billing and payroll by end of business Wednesday
Ensure ancillary and out-of-scope services are billed per contract
Set next week's flash and planner; lock the schedule to projected transactions
Lead the site safety audit — lot hazards, road risk, wash bay equipment
Keep a visible Days Since Last Accident tracker
Run a safety committee that includes every associate level
Deliver safety appreciation
Train every supervisor and lead on the safety program
Correct hiring paperwork and screening — background checks, DMV, and all required documentation
Conduct performance evaluations for every Supervisor and Lead within 30 days of quarter end
Provide Union Free Training for supervisors and leads