Operations Manager - Springhill Suites by Marriott Moab

Lodging Dynamics•Moab, UT

8d•Onsite

About The Position

The Operations Manager at Springhill Suites by Marriott Moab will perform regularly scheduled front desk shifts 1 to 2 days a week. This role involves defining and implementing Front Desk and Breakfast Team objectives and procedures, hiring and training staff, and managing shift schedules. The Operations Manager will supervise staff and all front desk activities, generate reports for the General Manager, and handle administrative duties such as Accounts Receivable and ordering. A key part of the role is responding to and resolving guest service requests.

Requirements

Minimum of 1 year experience as a front desk manager
Good understanding of procedures and practices in the hospitality industry
Excellent written and verbal communication skills
Strong organizational, financial and time management skills
The ability to provide exceptional customer service
Good leadership and training abilities

Responsibilities

Performing regularly scheduled front desk shifts 1 to 2 days a week
Defining and implementing Front Desk and Breakfast Team objectives and procedures
Hiring and training staff and managing the shift schedules for both Front Desk and Breakfast Hosts
Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails
Generating reports and feedback for presentation to the General Manager
Performing administrative duties such as Accounts Receivable, Breakfast and Bistro ordering, filing and updating records, among others, as needed
Responding to and resolving guest service requests