Operations Manager

Montefiore Health System•New York, NY

2d•$64,000 - $80,000•Onsite

About The Position

The Stroke Operations Manager plays a pivotal role in the development, implementation, and evaluation of the Stroke Program across the Montefiore MMC-MMV Region, ensuring the delivery of high-quality care for patients who experience stroke throughout the continuum of care. This individual works closely with the Stroke Program Medical and Surgical Directors in a mutually supportive relationship that is key to the program's success in achieving patient-centered, high-quality outcomes. The Stroke Operations Manager is responsible for the day-to-day operational leadership, ensuring the effective management of financial, programmatic, and human resource activities. This role oversees and provides feedback to team members involved in the program’s operation, with a focus on delivering continuous improvement in stroke care. Key responsibilities include leading process and quality improvement initiatives, managing human resources, and monitoring clinical, financial, and operational metrics to drive program performance. The Stroke Operations Manager ensures that activities related to stroke care meet organizational, local, regional, state, and national standards and works to maintain both Comprehensive Stroke Program and Primary Stroke certification. The Stroke Operations Manager collaborates with various internal and external stakeholders—such as medical faculty, clinical staff, regional partners, Telehealth, Marketing, and Emergency Medical Services—to execute a cohesive strategy that aligns with Montefiore Health System’s mission and strategic goals. Through open communication, the Stroke operations Manager ensures a well-coordinated, interdisciplinary approach to stroke care. This position is responsible for day-to-day coordination and efficient oversight of aspects of daily operations of acute nursing, via a non-clinical lens including but not limited to healthcare projects, via building, monitoring, reporting, and progression of projects; oversight of non-clinical team members involved in projects, or nursing operations; managing and supervise the non clinical workforce, including task allocation, setting deadlines and monitoring performance; overseeing department budgets, tables of organizations, and efficiency plans; assess and compose department budgetary risk assessment; and ensure ordering of specialized equipment and maintain optimal supply chain operations. In addition to overseeing specific projects from start to finish as delegated by the AVP including:

Requirements

Bachelor's Degree is required.
Ability to handle multiple projects concurrently is required.
Attention to detail and ability to coordinate schedules and time lines for supporting the needs of leadership.
Provided a best in class customer experience.
Performed detailed data analysis and managed via KPIs.
Proficiency in advanced Excel, PowerPoint, Word, Power BI.
Excellent communication skills.
Knowledge of preparing, interpreting, analyzing budgets and tables of organizations.
Ability to lead, supervise, instruct, oversee, and interview staff.
Ability to lead, oversee, existing, or needed projects including equipment ordering and maintenance.

Nice To Haves

Master's Degree is preferred.
Experience working with and analyzing large data sets and comfort with thinking critically about data.
Experience in practical application of basic statistical analysis to business problems and situations.
Highly motivated, self-starter with the ability to adapt to change, exercise initiative and use independent judgment.
Strong organizational and project management skills.
Proven ability to develop camaraderie with teams, to elicit group participation and to help team members become comfortable working with each other.
Performs confidential administrative and project management duties which requires discretion and independent judgment.
Projects a professional company image through in-person, electronic or telephone interactions.
Proficient in Excel and PowerPoint, Word, & Outlook.
Experience with any mapping software is also valuable.
Bachelor's or master’s degree in health administration, business administration, finance or related field preferred; however, candidates from other backgrounds with strong interest in field and analytical skills are encouraged to apply.
Experience in healthcare and/or strategy operations role within a complex organization preferred.

Responsibilities

Develop, implement, and evaluate the Stroke Program.
Ensure the delivery of high-quality care for stroke patients.
Provide day-to-day operational leadership for the Stroke Program.
Manage financial, programmatic, and human resource activities.
Oversee and provide feedback to team members involved in the program’s operation.
Lead process and quality improvement initiatives.
Manage human resources.
Monitor clinical, financial, and operational metrics.
Ensure stroke care activities meet organizational, local, regional, state, and national standards.
Maintain Comprehensive Stroke Program and Primary Stroke certification.
Collaborate with internal and external stakeholders (medical faculty, clinical staff, regional partners, Telehealth, Marketing, EMS).
Execute a cohesive strategy aligned with Montefiore Health System’s mission and strategic goals.
Ensure a well-coordinated, interdisciplinary approach to stroke care.
Oversee day-to-day coordination and efficient oversight of acute nursing operations from a non-clinical lens.
Manage healthcare projects, including building, monitoring, reporting, and progression.
Oversee non-clinical team members involved in projects or nursing operations.
Manage and supervise the non-clinical workforce, including task allocation, setting deadlines, and monitoring performance.
Oversee department budgets, tables of organizations, and efficiency plans.
Assess and compose department budgetary risk assessments.
Ensure ordering of specialized equipment and maintain optimal supply chain operations.
Oversee specific projects from start to finish as delegated by the AVP.