Operations Manager

Minuteman Security Technologies Inc•Vernon, CT

54d•$85,600 - $160,600

About The Position

The Operations Manager in the security industry is responsible for overseeing the daily operations, logistics, and resource allocation of security services. This role ensures that security operations are efficient, compliant, and aligned with the organization’s objectives. The Operations Manager works closely with branch coordinators, supervisors, and client representatives to ensure high-quality service delivery, operational efficiency, and the safety of all stakeholders. This is a strategic leadership role that requires a strong background in operations, security protocols, and people management.

Requirements

Bachelor’s degree in Business Administration, Security Management, Operations Management, or related field or equivalent experience
Minimum of 7-10 years in an operations management role, preferably within the security industry, with a track record of success in leadership and process improvement.
Strong organizational, analytical, and strategic planning skills
Excellent communication and interpersonal skills for effective team and client engagement
Proficiency with scheduling software, budgeting tools, and Microsoft Office Suite
Ability to manage budgets and financial performance, with strong data analysis abilities
Familiarity with security protocols, compliance regulations, and incident response
Results-oriented, proactive, and adaptable with strong decision-making skills.
High level of integrity, resilience, and commitment to achieving high standards.

Nice To Haves

Master’s degree is advantageous.
Relevant security or management certifications (e.g., Certified Protection Professional, Project Management Professional) are a plus.
A Sense of humor, creativity, and positive attitude

Responsibilities

Manage and supervise the day-to-day security operations across multiple sites, ensuring that all operational goals and service level agreements (SLAs) are met.
Develop and implement policies and procedures to optimize operations.
Recruit, train, and supervise a team of security coordinators, guards, and administrative staff.
Foster a positive work environment and support ongoing professional development.
Act as a primary liaison with clients to address their security needs, resolve issues, and ensure client satisfaction.
Conduct regular client meetings to review performance and identify improvement opportunities.
Coordinate resource allocation, including staff deployment, shifts, and equipment distribution, to maximize efficiency and maintain adequate coverage at all times.
Ensure compliance with all local and federal regulations, industry standards, and company policies.
Identify and mitigate risks by implementing safety protocols and conducting regular audits.
Oversee budgeting, forecasting, and financial performance for security operations.
Analyze financial reports to manage expenses and meet budget goals.
Lead response efforts for incidents and security emergencies, coordinating with law enforcement or emergency services as required.
Collaborate with senior management to align operational strategies with company goals.
Contribute to business development efforts by improving operational efficiency and client satisfaction.
Perform other job-related duties as assigned.
Focus on excellence in everything you do and each interaction you have with all clients
Absorb the training. Make yourself an expert on our portfolio of solutions
Always understand that you are the face of the company to our customers
Every project is different so you must enjoy variety in your workday
Work closely with Minuteman’s sales, management, and operations teams to best serve our customers
Turn challenges into opportunities