Operations Manager

ALM Rosemont LLC•Rosemont, IL

9d•$60,000 - $68,000•Onsite

About The Position

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. The Operations Manager works with the General Manager to oversee day-to-day operations in the hotel. They supervise multiple departments of the hotel to ensure smooth operations and maximum profit. The Operations Manager focuses on guest and associate satisfaction, expense control, and product quality.

Requirements

Minimum 3 to 4 years work experience in a hotel.
Rooms and Food & Beverage experience is required
Works with colleagues to share skills, knowledge, resources, and networks.
Highly focused.
Excellent communication skills.
Motivated and professional in appearance and presentation.
Ability to lift up to 40 lbs. with or without reasonable accommodation.

Nice To Haves

P&L's and forecasting is preferred, but not required.

Responsibilities

Fully responsible for aspects of the Rooms and F&B departments within the hotel.
Supports and works with all department heads of hotel.
Ensures the premises are in operative condition as per category of the unit to receive & serve the guests.
Conducts regular team meetings daily / weekly to discuss routine operational matters, guest feedback and action taken for service recovery, and any staff issues.
Ensures SOP implementation in all departments and checks the same during routine operational checks.
Monitors the requests of each department, the accounts receivable (collection from debtors), and the accounts payable (payable to the vendors/suppliers etc).
Inspects all departments for SOP implementation, cleanliness, ambiance, service readiness, staff grooming & hospitality culture.
Assesses and reviews customer satisfaction and service recovery process.
Identifies staff learning needs and assists with development.
Monitors and maintains operations & overhead cost in order to maintain maximum revenue for the organization.
The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned at any given time. The scope of the job may change as necessitated by business demands.