Operations Manager, UTV

Kualoa Ranch Hawai'i Human Resources•Kaneohe, HI

15h•Onsite

About The Position

The Operations Manager – UTV oversees all aspects of Kualoa Ranch’s UTV (All-Terrain Adventure) Department, ensuring safe, efficient, and high-quality operations that reflect Kualoa’s standards of service and aloha. This role leads a large team of guides, drivers, and support staff while managing fleet readiness, safety compliance, and the overall guest experience. As a hands-on leader and culture carrier, the Operations Manager embodies Kualoa’s values of Aloha, Mālama, Poʻokela, ʻOhana, and Laulima, fostering a respectful, accountable, and high-performing team environment. The UTV department is one of Kualoa’s most dynamic adventure operations, and this position plays a vital role in shaping its ongoing success and future growth.

Requirements

5+ years of leadership experience in outdoor recreation, adventure tourism, fleet operations, or similar operational environments.
Proven ability to lead, motivate, and develop large, diverse teams.
Strong knowledge of off-road vehicle operations, maintenance, and safety standards.
Demonstrated expertise in safety compliance, emergency response, and risk management.
Excellent organizational, communication, and decision-making skills under pressure.
Valid Hawaiʻi driver’s license and clean driving record required
Ability to drive UTVs and operate in rugged terrain for extended periods.
Ability to lift up to 50 lbs and perform light mechanical or equipment handling tasks.
Comfortable working outdoors in varying weather and environmental conditions.

Nice To Haves

Experience with Fleetio or other fleet management software preferred.
CDL preferred or willingness to obtain.
Wilderness First Responder (WFR) or equivalent certification preferred.

Responsibilities

Lead, coach, and mentor the UTV team to uphold Kualoa’s values and deliver exceptional guest experiences.
Build a positive, team-oriented culture rooted in respect, safety, and shared accountability.
Foster open communication, inclusivity, and professional growth among all staff.
Partner closely with Operations leadership to align goals, training, and performance standards across departments.
Oversee daily UTV tour operations, ensuring vehicles, equipment, and routes are ready for safe and efficient operation.
Coordinate with Reservations, Tours, and Facilities teams to optimize scheduling and guest flow.
Ensure consistency and excellence in guest service, storytelling, and safety briefings.
Review guest feedback and incident reports to drive continuous improvement.
Manage maintenance, inspection, and repair schedules for all UTVs and related equipment.
Oversee Fleetio reporting, maintenance logs, and compliance with internal and state safety requirements.
Work closely with the Fleet, Maintenance, and Safety teams to ensure vehicle reliability and readiness.
Plan and forecast fleet needs based on guest volume and operational demand.
Develop, implement, and enforce safety protocols and emergency response procedures for all UTV operations.
Conduct safety briefings, drills, and incident reviews.
Serve as the primary decision-maker for weather-related cancellations, route closures, and emergency situations.
Collaborate with HR and HSE teams to maintain a strong safety culture and documentation standards.
Recruit, train, and evaluate team members with an emphasis on safety, service, and professionalism.
Provide ongoing coaching and feedback to guides and leads.
Support cross-training within the department to strengthen versatility and readiness for future program expansion.
Manage departmental scheduling, payroll, and budget tracking.
Prepare operational reports, fleet summaries, and safety metrics for the Director of Operations.
Monitor and manage inventory for parts, supplies, and equipment.
Ensure proper use of communication systems (radio protocols, emergency channels, etc.).