Operations Manager/Team Leader

Gesa Credit Union•Richland, WA

7d•Onsite

About The Position

The Operations Manager/Team Leader reports directly to the AVP of Operations and Efficiencies. This Team Leader will supervise the day-to-day operations of the Operations Support Department, make recommendations regarding formulation, development, and implementation of procedures to increase the capabilities, image, and productivity of the department and oversee all back-office operations and functions. The Operations Manager/Team Leader will remain up to date on policy and regulation changes and recommends process updates to ensure the credit union’s compliance to policies and regulations. They will also ensure qualified team members are hired for the department, provide, or arrange for training as needed, conduct evaluations, and orient team members to department duties and procedures. Finally, they will serve as a member of the credit union Management Team and participate in the target goals for the department.

Requirements

Three (3) years to five (5) years of similar or related experience in a credit union environment
Bachelor’s degree in Business Administration or related field. Equivalent experience will be accepted in lieu of a degree
Minimum of three (3) years management/supervisory experience preferred
Strong organizational skills with ability to prioritize and manage multiple complex tasks
Ability to supervise and motivate team members and work well in a team environment
Respects and values diversity. Treats people with respect, keeps commitments, and maintains high level of integrity
Ability to effectively communicate ideas and information, both orally and in writing. Must be proficient and comfortable with making presentations to groups
Possess excellent customer service attributes
Demonstrate interpersonal skills to relate effectively and professionally to members, the public, and colleagues
Experience with Microsoft Office programs. Must be proficient with software applications and reporting
Comprehensive knowledge and exercise of credit union, state, and federal laws and regulations which pertain to Deposit Operations
Strong problem solving and decision-making skills and process improvement ability
Possess ability to analyze information and make sound decisions
Selected candidate(s) must be able to pass a pre-employment drug screen which includes screening for all drugs considered illegal or controlled by the State(s) in which the candidate will be performing work, as well as, a credit/background check and a skills assessment.

Nice To Haves

Specialized certification in applicable areas AAP, NCP, Deposit Compliance preferred
Some travel will be required to fulfill duties, career development, and responsibilities

Responsibilities

Set the Operations department’s strategic plans to align with the credit union’s business plan.
Establish and ensure the implementation of target goals for the department
Oversees daily operations of multi-location Operations Support Center (OSC) by ensuring performance metrics are met according to established service level agreements (SLA)
Collaborate with internal business partners to advocate for the OSC’s requirements
Communicate credit union goals and direction to all employees in department to ensure clear understanding of rules, regulations, requirements, and expectations
Oversee the development and monitoring of performance standards.
Provide mentoring, coaching, and training to support and develop all team members while ensuring professional and courteous service is provided to all members
Ensure that periodic actual and trending reports are provided to Management and conduct presentations as may be required on occasion
Create the budget for department and track on an ongoing basis for adherence
Handles complex escalated member calls and helps with complex questions for resolution
Manage Treasury Management team, provide support as needed and recommend training opportunities to ensure growth
Partner with Treasury Management business unit and support Treasury Management products and services
Partner with branches, departments and Project Managers to support new products and services offered, provide feedback on operational concerns and participate in testing new products
Create ACH and other risk level processing reports for Executive Management and credit union audits, as well as yearly risk review audits for commercial members
Ensure sensitive data is protected with the highest standard of security and confidentiality
Maintain thorough understanding of other departments within the credit union. Have a general knowledge of all service products offered by the credit union to accurately answer questions from members and staff
Must understand and perform Bank Secrecy Act (BSA) functions as applicable to job responsibilities
Maintain regulatory compliance within all areas Operations oversees
Attend credit union training sessions, conferences, or seminars as approved by supervisor.
Maintain awareness of policies and regulations related to duties and responsibilities
Maintain oversight of General Ledger balances/reconciliations of the accounts and Deposit Operations
Maintain awareness of changes in the industry and changing trends in Deposit Operations
Performs audits on all functions, oversees quality monitoring and record keeping for all requests
Recommend promotions/transfers and salary adjustments
Lead Operations Assistance Manager/Team Leader and Sr. Operations Representatives to develop their leadership skills and abilities
Collaborate with the Operations leadership team to enhance the Operations department and team building
Perform other related duties as necessary to ensure the success of the Operations department