Operations Manager, Solution Engineering & Services

Parloa • New York, NY

12d • $150,000 - $175,000 • Hybrid

About The Position

As a Operations Manager, Solution Engineering & Services, you'll be the operating system for a global org spanning Solution Engineering and Professional Services - while also owning the financial and resource engine that keeps our Professional Services business predictable. This role pairs the rigor of a BizOps leader with the delivery instincts of a PS Ops analyst. You will build capacity models, run forecasting in Salesforce and Rocketlane, own invoicing accuracy in SAP, and deploy AI agents and automations that eliminate operational drag across the org.

Requirements

• 5+ years in Ops / BizOps / Program Ops / PS Ops supporting technical, customer-facing teams in SaaS
• Proven track record building operating cadence, capacity planning, and PS forecasting
• Dashboard ownership and strong operational storytelling
• Rocketlane or equivalent PSA tool ownership: resource planning, project tracking, and utilization reporting
• Experience designing and deploying workflow automations with n8n, Zapier, or equivalent integration tooling
• Hands-on work with AI agents applied to operational workflows - timecard automation, resource recommendations, project health alerts
• Invoicing and revenue recognition experience - comfortable in SAP or a comparable ERP
• Strong systems thinking: can connect Salesforce → Rocketlane → SAP into a coherent operating model
• Data fluency: comfortable modeling capacity and turning messy, multi-system data into decisions
• Executive communication: concise, direct, high-signal

Nice To Haves

• Familiarity with Jira delivery flows, ticket taxonomy design, and SLA governance
• Experience supporting Solution Engineering orgs in addition to Professional Services
• Familiarity with conversational AI or enterprise software deployment patterns

Responsibilities

• Design and deploy AI agents and workflow automations that eliminate manual, repetitive operational work across PS; evaluate new AI tooling and agentic capabilities on an ongoing basis, bringing proposals grounded in measurable efficiency gains
• Own the integration layer between Salesforce, Rocketlane, SAP, Jira, and reporting tools
• Build dashboards that lead to decisions and become the operational partner to Solution Engineering and Professional Services leadership
• Build and run the weekly / monthly / quarterly rhythm: pipeline + capacity review, delivery health, KPI reviews, and QBR support
• Own PS demand forecasting in Salesforce: pipeline signals and services attach rates
• Partner with Finance / RevOps on services drivers; call out constraints proactively
• Maintain forecast accuracy as a tracked, trusted metric reviewed at the executive level
• Manage invoicing workflows and revenue recognition accuracy in SAP; flag and resolve discrepancies proactively
• Support milestone billing triggers and ensure alignment between delivery milestones and finance timelines
• Build and maintain an end-to-end capacity model across PS roles and regions: utilization, bench, skill coverage, and hiring needs
• Own resource planning and allocation in Rocketlane - ensure the right people are on the right projects at the right time
• Track and report utilization targets; surface over/under-allocation risks
• Co-own design of project health and hygiene in Rocketlane: milestone tracking, status updates, budget vs. actuals, and change control
• Standardize the pre-sales → delivery handoff, scoping → SOW inputs, and change control workflows
• Build templates and checklists that reduce ambiguity and prevent rework

Benefits

• Salary Range $150,000—$175,000 USD
• Commitment to upholding the highest data protection standards for our clients' and employees' data.
• All employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
• E-verify employer in the USA.
• Equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed