Operations Manager, Shift Lieutenant

Mass General Brigham•Boston, MA

5d•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Requirements

SSPO certification
At least 3 years of supervisory experience in the security industry.
Experience managing security personnel, schedules, and operations.
Knowledge of security policies, incident response, investigations, and regulatory compliance.
Experience with employee discipline, coaching, hiring, and performance management.
Associate's degree in Criminal Justice or a related field (required)
5+ years in security, law enforcement, or military
3+ years in a supervisory role
Strong leadership and team management.
Decision-making under pressure.
Conflict resolution and de-escalation.
Incident command and emergency response.
Report writing and documentation.
Training and staff development.
Healthcare security awareness.
3-Minute Step Test: Cardiovascular fitness and recovery, Moderate aerobic endurance
Step, Bend, and Crawl: Mobility, agility, coordination
Stretcher Carry: Lower-body and core strength
Pull and Drag: Significant upper-body and leg strength
Balance Walk: Basic balance
Stair Climb: High cardiovascular demand

Nice To Haves

Hospital or healthcare security experience.
Experience working in environments involving patient interaction and patient safety.
Familiarity with healthcare regulations, visitor management, and emergency response in medical settings.
Bachelor's degree in Criminal Justice or related field
Hospital or healthcare security experience
SSPO certification
10+ years in security, law enforcement, or military service
5+ years supervising security personnel
Experience managing supervisors, not just officers
Experience with investigations, workplace violence, de-escalation, and emergency management
Report writing and incident documentation experience

Responsibilities

Supervising Security Supervisors and Security Officers.
Overseeing all shift operations, including patrol, dispatch, concierge, and off-site locations.
Making recommendations regarding hiring, promotion, transfer, and termination.
Administering corrective and disciplinary actions.
Ensuring compliance with hospital policies and applicable laws.
Managing training and certification programs.
Assisting with payroll and operational audits.
Acting as a department representative on committees and during leadership absences.
Respond personally to emergencies, assist with violent or combative individuals, help transport patients when necessary, run to incidents, and physically intervene during emergencies.