Operations Manager - Service & Support

Alliance Industries Inc • Marietta, OH

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About The Position

Hi-Vac is seeking an experienced and proactive Operations Manager - Service & Support to lead our service operations in Marietta, Ohio. This role is essential to ensuring exceptional service delivery, operational excellence, and customer satisfaction. If you're a strong leader with a hands-on approach and a passion for team development and process improvement, we want to hear from you.

Requirements

• Bachelor’s degree in Business Administration, Engineering, or equivalent experience
• 5+ years in a service management or supervisory role
• Proven leadership, coaching, and team-building skills
• Strong problem-solving and decision-making abilities
• Proficiency in service management systems, CRM tools, and Microsoft Office
• Ability to analyze performance data and drive improvements

Nice To Haves

• Relevant industry certifications (e.g., ASE, HVAC-R, ITIL)
• Experience with field service operations or customer-facing technical support
• Background in managing distributed or remote service teams

Responsibilities

• Lead and manage the daily operations of the service department
• Hire, train, schedule, and develop service technicians and support staff
• Implement and refine service procedures, policies, and quality standards
• Resolve customer issues and ensure top-tier service responsiveness
• Track key service performance indicators and generate actionable reports
• Collaborate with sales, engineering, and logistics teams to ensure seamless service delivery
• Maintain service records, work orders, and customer communication logs
• Ensure compliance with safety regulations and internal standards
• Manage service budgets, resource allocation, and cost control
• Foster a culture of teamwork, accountability, and continuous improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager