Support Operations Manager

Versova

1d•Onsite

About The Position

The Support Operations Manager is responsible for overseeing the management of maintenance, repair, and operational support activities across multiple facilities and grounds. This role involves developing and implementing maintenance plans, leading a team of support staff, and ensuring operational excellence. The Manager plays a crucial role in maintaining facility integrity, driving operational efficiency, and ensuring compliance with regulatory standards.

Requirements

Bachelor's degree in Facilities Management, Engineering, or related field; or equivalent experience
5+ years of experience in facilities management or support operations
3+ years in a leadership role
Comprehensive knowledge of building systems, maintenance practices, and regulatory requirements
Strong leadership and team management skills
Proficiency in project management and financial analysis
Excellent problem-solving and strategic planning abilities

Nice To Haves

Experience in agricultural or food production facilities
Familiarity with regulatory requirements in the agriculture industry
Knowledge of energy management and sustainability practices
Experience with facilities management software and CMMS systems

Responsibilities

Develop and implement maintenance plans and quality standards for facilities, grounds, vehicles, and equipment
Manage workflow, scheduling, and resource allocation across multiple sites
Oversee contractor relationships and large-scale maintenance projects
Ensure compliance with safety protocols, regulatory requirements and bio-security measures a
Direct critical systems maintenance, including power systems and waste management
Coordinate with Production teams on facility preparations for operational activities
Collaborate with other department heads to align facility management with business objectives
Drive continuous improvement initiatives in support operations, targeting cost reduction where possible
Manage and oversee Truck Wash procedures to ensure all vehicles requiring washing and sanitizing are completed and properly documented per bio-security guidance
Responsible for equipment maintenance requests, work orders, and purchase orders
Procure the appropriate tools, equipment, supplies and training for shop operations
Deliver prompt, professional solutions for customer inquiries and suggest service improvements
Assist with the purchase of vehicles and equipment to enhance operations
Manage emergency repairs and oversee preventative maintenance for all vehicles and equipment
Provide guidance on the scheduling, dispatch operations, and vendor relationships for vehicle services
Develop and implement fleet maintenance schedules and vehicle replacement programs
Track vehicle performance, identify areas for improvement, optimize efficiency
Other duties as assigned