Operations Manager - SaaS Product

Fiserv, Inc.•Lincoln, NE

42d•Onsite

About The Position

Fiserv delivers technology and services that power the financial world. You will join the CRM Solutions team to lead operational processes that support our SaaS product portfolio, ensuring accurate billing, partner program execution, and cloud consumption control to enable scalable growth and reliable customer experiences.

Requirements

10+ years of experience in SaaS billing platforms and revenue recognition systems (e.g., Zuora, Chargebee, NetSuite Billing, Zuora Revenue/RevPro).
10+ years of experience in cloud consumption and cost management (e.g., Azure Cost Management, AWS Cost Explorer, Google Cloud Billing) for production SaaS services.
8+ years of experience with ERP and financial systems integrations (e.g., SAP S/4HANA Finance, Oracle Cloud Financials, NetSuite).
8+ years of experience in partner/reseller program administration and partner invoicing processes (e.g., Microsoft Partner Center, channel/reseller contract management).
8+ years of experience in data analysis and reporting using SQL, Power BI/Tableau, and advanced Excel (pivot tables, complex formulas).
6+ years of experience with operational platforms and tools such as ServiceNow, Coupa, Microsoft Dynamics 365, and integration middleware/APIs.
6+ years of equivalent combination of educational background, related experience, and/or military experience.

Nice To Haves

Practical experience applying ASC 606 / revenue recognition principles to SaaS subscription and usage billing.
Familiarity with Microsoft Partner Center administration and Microsoft Azure commercial marketplace billing flows.
Certifications such as AWS Certified Cloud Practitioner or Microsoft Certified: Azure Fundamentals.
Prior experience managing vendor and partner relationships and providing executive-level stakeholder reporting and communication.

Responsibilities

Lead end-to-end SaaS billing operations, including monthly billing cycles, data validation, adjustments, and coordination with internal billing and finance teams.
Manage revenue share calculations, partner invoicing, and reconciliation for reseller and partner programs.
Automate invoicing and billing workflows for subscription and consumption-based cloud services.
Oversee contract and licensing tracking for new modules, seat expansions, credits/disputes, and billing readiness assessments.
Monitor and reconcile cloud consumption, collaborate with cloud providers to validate usage, and identify cost optimization opportunities.
Administer operational systems (reseller program management, procurement interfaces, ITSM) and produce recurring and ad hoc management reports across budgeting, purchasing, time reporting, and risk.
Collaborate with Finance, Accounting, Billing, Sales, Product Management, and Customer Support to drive cross-functional operational improvements.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers' extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave
Medical, Vision and Dental Benefits
Comprehensive benefit plans to suit your unique needs
Fuel Your Life Wellness Program
Resources to elevate your well-being
401k, Employee Stock Purchase Plans and Incentives & Bonuses
When Fiserv performs well, so does your financial health
Employee Resource Groups
Celebrating inclusion in the workplace
Paid Time Away
Providing the time off to manage personal needs