Product Coordinator SaaS/LMS

Stanbridge University•Irvine, CA

5d•Onsite

About The Position

Stanbridge University is seeking a Product Coordinato r to support the planning, documentation, and execution of SaaS and EdTech product initiatives. This role focuses on assisting with the early-stage planning of new features, translating requirements into actionable deliverables, and creating clear, user-friendly documentation for internal and external audiences. The ideal candidate will have experience in SaaS product workflows, strong attention to detail, and the ability to organize and communicate effectively across teams. This position also involves evaluating user-facing product interfaces (e.g., webpages, dashboards, or portals) and making actionable recommendations to improve usability, clarity, and engagement. This is a full-time onsite position in Irvine, CA.

Requirements

Must be able to work full-time onsite in Irvine, CA.
Bachelor’s degree in Business, Communications, Information Systems, or a related field OR equivalent relevant experience.
1–3 years of experience in a product support, technical writing, or business analyst role (preferably with SaaS or web-based products).
Demonstrated ability to write clear, accurate, and user-friendly product documentation.
Familiarity with Agile/Scrum methodologies and tools such as Jira, Trello, or Asana.
Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
Excellent written and verbal communication skills; comfortable working with cross-functional teams.
Ability to analyze digital interfaces, mockups, or web pages and provide actionable UX/UI improvement feedback.
Basic understanding of UI/UX principles, accessibility standards, and web layout best practices.
Strong critical thinking and observational skills, with the ability to link design or content issues to measurable user or business outcomes.

Nice To Haves

Exposure to API-driven systems, software integrations, or EdTech/LMS platforms is a plus.
Experience with visual collaboration or design tools.
Passion for delivering intuitive, accessible, and impactful digital products that support educational outcomes.
A proactive, detail-oriented mindset that thrives in fast-paced, collaborative environments.
Comfortable evaluating and articulating design recommendations in a constructive, evidence-based way.

Responsibilities

Collaborate with the Product Manager and stakeholders during the planning phase to gather ideas, research user needs, and outline proposed features before development begins.
Translate early product concepts into clear user stories, acceptance criteria, and initial technical documentation.
Assist in organizing and maintaining the product backlog; ensure items are scoped, prioritized, and ready for development.
Coordinate with developers, UX designers, QA analysts, and IT support to track progress and resolve requirements questions.
Participate in sprint ceremonies (planning, backlog refinement, product demos) as a supporting contributor.
Help define user acceptance criteria and assist in UAT testing and rollout planning.
Draft and maintain end-user documentation, FAQs, knowledge base articles, and training materials.
Create release notes, API integration guides, and onboarding resources for new features.
Track basic product usage metrics and compile reports for leadership review.
Assist in planning and documenting API integrations or interoperability features (e.g., LTI tools).
Evaluate user experience and interface designs and provide constructive suggestions for improvement in usability, accessibility, and content hierarchy.
Collaborate with Product and Design teams to refine digital content and ensure product visuals and layouts align with user expectations and accessibility best practices.
Support UI/UX testing by providing feedback on prototypes, wireframes, or live features to ensure they meet product goals and user needs.