Operations Manager - RN/RPN
About The Position
CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 24 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario. We are looking for an EXTRAORDINARY LEADER. The Operations Manager reports to the Director of Operations and is accountable for leading the Personal Support and Nursing Management team in the region. This person will provide professional knowledge and support to the team in the daily operations of client services, case management, human resources and claims management in accordance with CarePartners’ mission statement, established policies and procedures, relevant legislation, government guidelines, the Collective Agreement, ESA, Ontario 2000 and local contract requirements. This is a 12 Month Temporary Contract. We have an opening available for a dynamic leader to join our team in the position of Operations Manager based out of Sarnia Operations and may include travel throughout the Erie St. Claire region.
Requirements
- Registered Nurse (RN) or Registered Practical Nurse (RPN) degree or diploma
- Current College of Nurses of Ontario (CNO) registration in good standing
- Diploma or Degree in a Health Care or Human Resources related field
- 3-6 years of previous leadership experience and a proven track record of coaching and supporting teams
- A strong desire and commitment to making a difference in the lives of our patients
- Exceptional interpersonal skills and people management skills
- Excellent communication skills including verbal and written skills
- Proven computer skills, including e-mail, MS Word and Outlook, work scheduling systems
- Excellent analytical and problem-solving skills
- A strong desire and commitment to making a difference in the lives of our patients
- Exceptional interpersonal skills
- A valid Driver’s license and reliable personal vehicle
- Excellent English verbal and written communication skills
- Current immunization record
- To protect our patients, we require a current vulnerable sector check and a clear background check
Nice To Haves
- Membership with a Regulated Health Professional/Regulatory Body is an asset
- Case management skills are an asset
Responsibilities
- Applying your leadership skills to provide training, supervision, and coaching to evaluate members of the Personal Support and Nurse Management Teams.
- Assisting Management with recruitment efforts.
- Identifying and conducting training and development opportunities to enable members of the management team and support staff to attain program goals.
- Supporting with managing front line staff performance issues, coaching and development.
- Developing consistent workflow routines to support patient service satisfaction.
- Reviewing service audits and administrative procedures in order to make improvement recommendations.
- Ensuring that service standards and procedures for client services are met through supervision and Quality Management (QM) and Risk Management policies and practices.
- Monitoring compliance with employment legislation, OH&S policies and practices, service contracts, ESA, Ontario 2000 and the Collective Agreement (if applicable).
- Reviewing Supervisor Accident Investigation Reports (SAIR) for accuracy, trends, and risk and training issues.
- Assisting Managers in facilitating modified work opportunities.
- In consultation with the Corporate OH&S department, implements preventative Health and Safety programs.
- Actively participates on internal and external committees and in community functions (i.e. community advisory committees/boards, workshops, job/health fairs, provider meetings)
- Communicating and liaising with major purchasers/funders and other community agencies to discuss their satisfaction with service delivery, any concerns and case management issues.
Benefits
- Competitive salary based on experience
- Flexibility to work remotely a portion of the time
- Supportive and positive leadership support
- Robust Employee Assistance Program (EAP) for you and your family members
- Health & dental benefits, plus retail discounts and recognition rewards
- Opportunities to volunteer in countries with limited access to healthcare services
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
Number of Employees
501-1,000 employees
