Operations Manager (Registered)

American Community Bank & Trust•Crystal Lake, IL

16d•$70,000 - $95,000•Onsite

About The Position

The American Community Wealth Management (ACWM) Operations Manager leads process improvement and provides effective, efficient and consistent administrative, client service, operational, and compliance support to the wealth management department. The role is structured to deliver a high-quality client experience while ensuring operational accuracy, regulatory adherence, and internal process discipline and improvement. Please note: Candidates must obtain required licensure within 12 months of hire if not currently licensed. Visit our website at https://www.amcomwealth.com/

Requirements

Associate degree in a business-related field preferred or equivalent work experience.
FINRA Series 7 and 66 (or Series 63/65) strongly preferred; must obtain required licensure within 12 months if not currently licensed.
Minimum 10 years of administrative or related experience.
Prior wealth management administrative experience required.
Communication
Client Orientation
Strong organizational skills
Adaptability and flexibility
Integrity and ethical judgement
Relationship Building and interpersonal skills
Results-driven mindset
Personal accountability and initiative
Microsoft Office Suite (Word, Excel, PowerPoint)
Experience with wealth management platforms (e.g., Black Diamond)

Responsibilities

Deliver high-level client communication in person, by phone, and via email/portal.
Resolve client inquiries promptly and professionally, with timely follow-up.
Drive client adoption of technology platforms and provide user support.
Prepare documentation to solicit, open, and maintain retirement plan relationships.
Coordinate account setup and servicing for plan clients.
Collaborate with advisors and partners to ensure smooth plan administration.
Manage and optimize daily account-processing workflows, identifying and implementing efficiency improvements.
Maintain compliant, well-organized client records and documentation.
Implement and leverage technology enhancements to increase team productivity.
Own production of internal reports for senior management and billing.
Prepare documentation and reconciliations for internal audits and risk assessments.
Research historical account data to support audit and compliance inquiries.
Ensure adherence to regulatory requirements and licensing standards, as applicable.