Operations Manager, Provider Enrollment - Jefferson City, MO

Gainwell Technologies LLC•Any city, OH

13d•$95,000 - $121,700•Hybrid

About The Position

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. We're seeking an experienced Operations Manager to lead our Provider Enrollment operations supporting healthcare clients. In this role, you'll oversee daily contact center operations, develop leaders, strengthen client relationships, and drive continuous improvements in quality, service delivery, and operational performance. You'll collaborate with internal and external stakeholders to solve business challenges, improve processes, and ensure successful delivery against contractual commitments.

Requirements

Bachelor's degree or equivalent combination of education and experience; a degree in Business Administration, Healthcare Administration, Information Technology, or a related field is preferred.
Five or more years of experience leading healthcare operations, contact center operations, or business operations.
Five or more years of experience leading managers, supervisors, or large operational teams in a performance-driven environment.
Experience managing operational performance through KPIs, SLAs, workforce planning, budgets, client relationships, and continuous process improvement.
Strong leadership, communication, analytical, and problem-solving skills, with the ability to influence stakeholders and lead cross-functional initiatives.

Responsibilities

Lead the day-to-day operations of a Provider Enrollment contact center, ensuring service levels, quality standards, operational KPIs, and contractual commitments are consistently achieved.
Build, coach, and develop managers, supervisors, and frontline employees while fostering a culture of accountability, collaboration, and continuous improvement.
Partner with clients and internal stakeholders to solve operational challenges, strengthen relationships, and deliver exceptional service and business outcomes.
Drive operational excellence by analyzing performance metrics, improving business processes, managing budgets, and optimizing workforce planning to increase quality, efficiency, and cost effectiveness.
Lead strategic initiatives, operational implementations, and cross-functional partnerships that support business growth, innovation, and long-term client success.