Operations Manager, Product & Engineering (Incident Operations)

Sierra•San Francisco, CA

7d•$170,000 - $220,000

About The Position

Sierra is hiring an Operations Manager to run the operating cadence for Product & Engineering incident response teams. The role owns planning cycles, workflows, initiative tracking, and sprint planning, and designs and improves processes such as retrospectives, team syncs, and engineering demos. It maintains operational artifacts—including roadmaps, planning documents, capacity trackers, dashboards, and retrospectives—to keep teams informed and aligned. The Operations Manager coordinates cross-functional initiatives spanning Product, Engineering, Legal, Security, and Operations, driving alignment, timelines, and accountability. The role partners with Engineering and Agent Development leadership to build scalable approaches to goal-setting, prioritization, and execution, and uses operational data and team feedback to identify friction and improve outcomes. Sierra is primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. The company describes its culture through Trust, Customer Obsession, Craftsmanship, Intensity, and balancing Family. Benefits for full-time employees include paid time off, health and insurance benefits, parental leave, a retirement plan dependent on country of employment, family-building benefits, meals and snacks, and a discretionary benefit stipend. Eligible full-time employees may participate in equity plans, subject to applicable plans and policies.

Requirements

6–8+ years of experience in Product Operations, Business Operations, or Technical Program Management in a high-growth, product-led company.
A proven track record of building and scaling operational processes from scratch.
Highly organized and methodical, able to bring rigor, structure, and momentum to ambiguous situations.
Excellent written and verbal communication skills, with the ability to communicate clearly, succinctly, and persuasively across stakeholders and levels.
Comfort using tools such as Linear, Figma, Google Drive, or similar.
Strong analytical instincts and proficiency in Excel or Sheets.

Nice To Haves

SQL or dashboard experience.
Experience at an early-stage startup or scaling an engineering organization.
Familiarity with incident response and site reliability processes, vendors, and on-call management.
A background in product management, engineering, or consulting/strategy with deep operational exposure.

Responsibilities

Run the operating cadence for Product & Engineering incident response teams, including planning cycles, workflows, initiative tracking, and sprint planning.
Design and optimize processes such as retrospectives, team syncs, and engineering demos to improve clarity and velocity.
Build and maintain roadmaps, planning documents, capacity trackers, dashboards, and retrospectives.
Coordinate cross-functional initiatives across Product, Engineering, Legal, Security, and Operations, driving alignment, timelines, and accountability.
Partner with Engineering and Agent Development leadership to develop scalable frameworks for goal-setting, prioritization, and execution.
Analyze operational data and team feedback to identify friction points and implement systems that improve execution and outcomes.

Benefits

Flexible, unlimited paid time off.
Medical, dental, and vision benefits for employees and their families.
Life insurance and disability benefits.
Retirement plan dependent on country of employment.
Parental leave.
Fertility and family-building benefits through Carrot.
Lunch, snacks, and coffee.
Discretionary benefit stipend.
Free alphorn lessons.
Eligible full-time employees can participate in Sierra's equity plans, subject to applicable plan terms and policies.