Operations Manager - Primary Care

Cedars-Sinai•United States,

5d•$57 - $95

About The Position

The Cedars-Sinai Medical Network is committed to helping primary care and specialist physicians provide excellent care to all their patients, who benefit from convenient access to primary and specialty care physicians and seamless coordination of care between them. As a part of Cedars-Sinai, our physicians and staff are partners in quality health care from a medical center that is consistently recognized as one of the finest hospitals in the country. For the 8th consecutive year, we have been named one of the top 20 Physician Groups in Southern California by Integrated Healthcare Associates (IHA). The Manager, MN Clinical Operations supports the safe and effective delivery of patient care services in the Cedars-Sinai Medical Care Foundation. Is responsible for daily operations of the clinical operations team, clinical education, supervision and development of staff, performance improvement, and enhancement of the profitability of assigned areas. Participates in Foundation support initiatives. Assures compliance with all regulatory agency requirements.

Requirements

Clinical competencies
Passion for highest quality and patient satisfaction
Expert knowledge, clinical skills and critical thinking
Experience in managing daily delivery of support services
Experience in implementing appropriate clinical processes
Experience in coordinating/promoting an interdisciplinary team approach
Experience in interviewing, hiring, evaluation and human resource management
Experience in developing goals and operations/business plans
Experience in establishing and maintaining patient care standards
Experience in assuring patient care functions are completed safely and effectively
Experience in assuring Nursing Standards of Practice and best practices are implemented
Experience in planning, implementing, evaluating and documenting orientation and appraisal processes
Experience in conducting formal and informal evaluations of staff competency
Experience in determining staff educational needs
Experience in providing structured assistance in areas needing improvement
Expertise with electronic medical records
Experience in training new staff on EMR
Experience in implementing new EMR functionality
Experience in providing ongoing direction for EMR system utilization
Experience in developing and managing budgets
Experience in cultivating and maintaining strong customer relationships and rapport with stakeholders and/or client groups
Experience in identifying and responding appropriately to both internal and external customer needs utilizing available resources
Experience as a team lead, including overseeing the work of others, assigning or allocating work to team, and ensuring tasks are completed according to deadlines and quality standards.

Nice To Haves

Experience with shared governance model and Lean principles of management.

Responsibilities

Leads staff, assigns and delegates responsibilities within the scope of practice to the appropriately licensed and unlicensed health care providers as indicated. Oversees daily operations and leads department applying shared governance model and Lean principles of management.
Uses expert knowledge, clinical skills and critical thinking in managing daily delivery of support services assuring implementation of the appropriate clinical processes and coordinating/promoting an interdisciplinary team approach.
Participates in the interviewing, hiring, evaluation and human resource management functions of the staff.
In collaboration with the Director of Clinical Operations, develops goals and operations/business plans for clinical operations specifically, and as a component of the continuum of care within CSMCF.
Establishes and maintains patient care standards and assures that patient care functions are completed safely and effectively.
Assures that Nursing Standards of Practice and best practices are implemented.
Plans, implements, evaluates and documents the orientation and appraisal processes for the clinical operations staff.
Conducts formal and informal evaluations of staff competency, determining staff educational needs, and providing structured assistance in areas needing improvement.
Acts as an expert of the electronic medical record, training new staff, implementing new functionality and providing ongoing direction for system utilization.
Assists the Senior Manager, MN Clinical Ops in developing and managing the budget for responsible services.
Cultivates and maintains strong customer relationships and rapport with stakeholders and/or client groups
Identifies and responds appropriately to both internal and external customer needs utilizing available resources
Acts as a team lead to include overseeing the work of others, assigning or allocating work to team, and ensuring tasks are completed according to deadlines and quality standards.