Operations Manager - Physician PFS - Healthcare Revenue Cycle

Guidehouse•Lewisville, TX

1d•Hybrid

About The Position

The Operations Manager oversees the day-to-day operations for Physician Managed Services. The Operations Manager position will be aligned with the Lewisville, Texas service center. This position is responsible for meeting and exceeding department goals, client KPIs, and managing daily operations and staff for assigned projects. This position will maintain relationships with client operations leadership at the service level and will monitor compliance with State and Federal laws and guidelines. The Operations Manager will perform all job-related duties, as assigned. Key job responsibilities will be the ability to effectively lead multiple or large-scale projects, represent the Organization in a professional manner, fostering an environment of trust and respect, while developing and mentoring team members. This position will be on a hybrid schedule working two days in the Lewisville, TX office and three days from home.

Requirements

Requires a Bachelor's Degree and a minimum 7 years of prior relevant experience or Associate's Degree and a minimum 9 years of prior relevant experience.
Relevant experience may be substituted for formal education or advanced degree.
Relevant experience coming from a healthcare provider, payor, CBO, business office environment or an outsourcing company
A minimum of two years of people leadership experience is required.

Nice To Haves

Physician Client Relations Experience in ambulatory/physician revenue cycle operations
PC skills in a Windows environment.
Knowledge and utilization of desktop applications to include Word and Excel.
Excellent verbal and written communication skills
Ability to initiate and follow through on projects and work independently with minimal supervision.
Previous staff supervisory experience.

Responsibilities

Able to prioritize tasks and work independently without supervision
Excellent verbal and written communication skills
Strong attention to details and accuracy
Strong analytical and research skills
Solid understanding of CMS-1500 and electronic equivalent
Understand and meet clients’ specific needs
Ability to lead, mentor and develop team members
Meet and exceed department goals
Support new project implementation and operational transition
Special client projects
Fill-in for Supervisors
Monitor productivity, legal compliance, and compliance with client policies & procedures
Hire, review, discipline and terminate
Verify and monitor time off requests
Ensure employee compliance with Guidehouse policies and procedures
Provide reports and statistical information for management and clients
Client services liaison
Monitor client revenue reports
Assist team where needed
Process month-end procedures for Guidehouse
Promote teamwork and a positive work environment
Travel to other Guidehouse locations and client sites as needed
Ensure compliance with all client policies and procedures
Work with client to develop efficient workflows that promote success for the client and Guidehouse
Provide reports and relevant statistics, KPI’s to clients and leadership
Complete required approvals and processes for the team and client

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program