Operations Manager, Outbound

Cart.com•Dallas, TX

4d•Onsite

About The Position

We’re Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery. We’re building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth. Our goal is to be the global backbone of commerce. To achieve it, we’re looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We’d love to hear from you. Cart.com Fast Facts: 6,000+ customers worldwide 1,600+ employees globally 17 warehouses nationwide, totaling over 10 million square feet of space Headquartered in Houston, TX with international offices in Mexico and Poland Our values: Cart.com is building a company that is committed to living out these 6 core values: Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about. Think beyond the box: “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems. Don’t give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story. Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community. Work together: We’ve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast. Remember to be human: We work hard, but we leave room for the people, places and things that we love. Onsite: This position is open to applicants or individuals who are located in or around Dallas,Tx and able to work 1st shift with flexibility for longer hours based off of business and peak needs.

Requirements

5+ years in fulfillment operations.
3+ years in outbound management or equivalent leadership.
3PL or high-volume fulfillment experience
WMS advanced knowledge

Nice To Haves

Motivated leader, focused on speed + accuracy.
Strong communicator and problem solver.
Thrives under pressure during peak fulfillment.

Responsibilities

Lead all outbound operations including picking, packing, kitting, and triage to ensure timely and accurate order fulfillment.
Manage and develop outbound supervisors and staff, fostering a high-performance team environment.
Ensure adherence to service level agreements (SLAs), units per hour (UPH) targets, and quality standards.
Plan and schedule labor based on forecasts, capacity requirements, and performance metrics.
Train teams on warehouse management systems (WMS) and standard operating procedures (SOPs).
Maintain organized and efficient picking locations for high-SKU environments.
Identify and implement process improvements to drive efficiency and throughput.
Communicate effectively with clients, internal teams, and other departments to resolve outbound issues and support service delivery.
Support company growth by identifying capacity constraints and recommending operational enhancements.
Mentor and develop leadership talent within the outbound team to support performance, engagement, and career growth.