Operations Manager, Onsite Events

Maritz•Boulder, CO

20h•$100,000 - $108,000•Onsite

About The Position

Maritz is a company that inspires people to perform their best through experiences, incentives, and recognition programs. They foster a culture where human connection and collaboration are central, emphasizing that employees are their greatest resource. Maritz has built a flexible environment that empowers employees to do their best work while maintaining work-life balance and prioritizing well-being. They have a passion for excellence and genuine care for their employees.

Requirements

Bachelor’s degree or equivalent experience in a related field.
5+ years of experience in meeting/event planning or hotel catering/convention sales.
Strong knowledge of event program management and budget maintenance.
Proven ability to lead teams and projects, including coaching and developing direct reports.
Experience building and maintaining client relationships while managing multiple priorities.
Excellent communication skills, both written and oral.
Proficiency in G Suite and ability to learn new technology quickly.

Nice To Haves

CMP (Certified Meeting Professional) Certification.
Prior experience in incentive, association, or corporate event planning.
Prior experience leading direct reports.
Background in promoting organizational change and efficiency.

Responsibilities

Direct and support assigned team members in sourcing, planning, and executing client meetings and events.
Lead team meetings to review productivity, deliverables, and service levels while promoting best practices and industry trends.
Act as a subject matter expert (SME) to ensure consistency and training across the team. Works 1:1 with employees to identify areas of improvement, growth and opportunities. Reviews, tracks and/or approves vacation time, expense reports, payroll, time and other employee systems for direct reports.
Participate in client meetings to review operational processes, resolve challenges, and maintain satisfaction.
Manage relationships with service partners (Catering, Facilities, AV, Security, Transportation, etc.) to ensure alignment and quality.
Oversee implementation of SOPs, process improvements, and metric tracking for assigned teams.
Manage special projects and provide backup support for the Director of Operations as needed.