Operations Manager, Mental Health Services

THE DOOR - A CENTER OF ALTERNATIVES INC•New York, NY

1d•Onsite

About The Position

The Door’s mission is to empower young adults to reach their full potential by providing comprehensive youth development services in a diverse and caring environment. The Door is an unparalleled model for youth development, offering a comprehensive range of integrated services within a single site for up to eleven thousand New York City youth each year. At The Door, youth can access mental health counseling and crisis assistance, health care and education, legal assistance, college preparation services, career development, housing supports, arts, sports and recreational activities, and nutritious meals – all for free and under one roof. By providing participants with our suite of integrated services, we seek to provide any motivated young person with the tools, resources, and opportunities needed to successfully transition to adulthood. As part of the Counseling Center leadership team, the Operations Manager, Mental Health Services will manage areas of administration and operations for the Counseling Center, Psychiatry services, and Care Coordination services. The Operations Manager, Mental Health Services will be responsible for quality assurance, quality improvement, and compliance activities, and special projects for mental health services.

Requirements

Bachelor’s degree required in health care administration, social work, public administration, or related field
Previous supervisory experience required
Minimum of 2 years of experience in administration, operations, and/or quality assurance in mental health, behavioral health, health care, or human service setting
Experience in a NYSOMH Article 31 (MHOTRS) facility desired
Knowledge of medical billing and the NYS Medicaid systems strongly preferred
Tech savvy and highly skilled in Microsoft Office (Outlook, Share Point, Word, Excel, PowerPoint, Teams), Zoom, and other software
Experience with eClinicalWorks (eCW) or another electronic health record strongly preferred
Knowledgeable of positive youth development principles desired
Ability to work independently, demonstrate sound judgment, multitask, and take initiative
Ability to demonstrate exceptional organizational skills and people skills
Strong writing, speaking and telephone communication skills

Nice To Haves

MSW preferred
Proficiency in Spanish strongly desired
Proficiency in French, Spanish, or Arabic preferred

Responsibilities

Oversee areas of administration and operations for the Counseling Center, including timely customer service, appointment scheduling, client registration, client outreach, and database management
Respond efficiently to incoming phone calls, emails, and patient portal messages, address general inquiries about services, and make appropriate referrals
Hire, onboard, supervise and complete performance evaluations for administrative support staff, as well as volunteers and interns
Plan agendas and facilitate staff meetings, team huddles, board meetings, and staff training
Maintain adequate office and program supplies, including petty cash and metro card allotments, for multiple programs within the Counseling unit.
Manage the Counseling Center’s electronic health record, ensuring the system works with the documentation and data collection needs of the department
Collaborate with Revenue Cycle Director to ensure insurance verification, coding, and documentation, to support timely and accurate billing for mental health services
Organize and manage quality assurance and quality improvement activities for the Counseling Center as required by New York State Office of Mental Health Article 31 (MHOTRS), including the Incident Review Committee
Manage credentialing systems for the Counseling Center and Psychiatry; and ensuring compliance with federal and state agencies, insurance plans, funding sources and other regulatory bodies
Support operations for psychiatry services including work scheduling, meetings, invoices, and contractor agreements.
Serve as a coordinator for mental health grants, by supporting the Managing Director, Development staff and other leadership with grant proposals, reports, and funding requirements, and participate in meetings
Create monthly, quarterly, and annual statistical reports for counseling, psychiatry, and collaborative care services.
Participate as a member of an interdisciplinary staff in cross-departmental efforts to increase services to specific youth populations and provide appropriate support for young people
Participate in special projects and perform other duties as delegated by supervisor