Operations Manager, Mental Health Evaluations

Lyra Health

10d • $106,000 - $162,500 • Remote

About The Position

Lyra Health is looking for a Manager for the Mental Health Evaluations team, which supports our customers and their employees pursuing mental health leave (short-term disability, intermittent leave, workplace accommodations) or employer-initiated mental health evaluation services. The ideal candidate is a clinically-trained operations manager adept at managing day to day operations of a clinic and ensuring the delivery of high quality care. They are also a strategic thinker, able to use next generation tools to improve the efficiency and effectiveness of their team’s work. We are looking for a candidate who excels in a high paced environment, a strong communicator, and able to effectively collaborate with internal and external stakeholders.

Requirements

• 8+ years experience with operations in a clinical setting, ideally a high growth / fast paced environment, managing a team
• Clinical training preferred but not required (e.g., Masters in Social Work, Registered Nurse)
• Highly organized self-starter; able to quickly diagnose an issue and independently work toward a sustainable solution
• Strong project and team management skills
• Passion for transforming mental health through technology with a human touch

Nice To Haves

• Operational management in a clinical environment, managing a team who directly supports clinicians and patients
• Case Management in a clinical setting
• Collaborating effectively with internal and external stakeholders, including clinical specialists and senior leaders
• Analyzing data to identify issues, monitor progress/trends, and inform decision making
• Using technology to improve the efficiency of clinical support processes

Responsibilities

• Manage a team of 6+
• Serve as the primary operations day-to-day point of contact and liaison for the clinical team
• Develop and implement standard operating procedures to improve team efficiency, quality, and client engagement.
• Implement and manage quality assurance metrics that align with best practices, SLAs, etc.
• Manage patient cases that are escalated for timely support and proactively lead resolution for issues that arise
• Analyze data to identify issues, measure capacity, monitor progress/trends/metrics, and inform program decision making
• Support headcount planning and forecasting based on projected business needs and evolving program demands
• Facilitate weekly 1:1s and team meetings to drive professional development, performance reviews, positive team culture, and alignment on process updates/changes
• Represent Lyra in engagement with external behavioral health organizations and customers

Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
• Lyra for Lyrians; coaching and therapy services
• Equity in the company through discretionary restricted stock units
• Competitive time off with pay policies including vacation, sick days, and company holidays
• Paid parental leave
• 401K with up to 3% matching
• Monthly tech allowance
• Well-being perks and activities, surprise swag, regular community celebration

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level