Operations Manager- Logistics -Allentown PA

AIT Worldwide Home Delivery•Allentown, PA

About The Position

Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. ® means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey. Overview The Home Delivery Operations Manager oversees the operational success of final mile assembly and delivery services for our Hebron KY location. . This role leads the building team to ensure seamless execution of deliveries while maintaining a high standard of customer service. The Operations Manager is accountable for exceeding key performance indicators (KPIs), controlling costs, fostering cross-functional collaboration, recruiting and partnering with independent drivers, and optimizing warehouse procedures, including scanning systems, load-out processes, and return freight operations.

Requirements

A team player who works well with others – being respectful to our teammates is a Core Value.
A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role.
Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture.
1–3 years of operations supervisory experience and managing a team required.

Nice To Haves

Bachelor’s degree in Logistics preferred.
7–10 years of domestic forwarding experience preferred.
3PL experience preferred.
P&L experience strongly preferred.
Previous experience in a diversified freight forwarding industry preferred.
Procurement skills; operational and P&L management of global products and services in a high-performance organization.
Excellent organization and time management skills.

Responsibilities

Develop and execute the station operations strategy of AIT.
Ensure processes and metrics are in place to ensure growth, service and profitability goals are accomplished.
Manage and communicate with AIT’s carriers ensuring best value and service vs objectives.
Ensures providers meet and adhere to the scope of SLA (Service Logistics Agreement) and agreed terms of service.
Exhibits strong negotiating skills and execution in Freight Forwarding Carrier Agreements.
Ability to track performance and develop strategic processes and proactively improve efficiencies and reduce dead time lanes.
Provides coaching and mentoring employees in a broad global environment.
Actively support key account operations requirements and ensure service execution and reliability.
Continue to build rapport with clients and work to develop new opportunities and create and manage key visual tools and tracking processes.
Other duties and responsibilities will be assigned as business demands deem necessary.