Operations Manager (Live Well Programs and Enhanced Screenings)
About The Position
Medcan is seeking an Operations Manager (Live Well Programs and Enhanced Screenings) to lead and optimize the delivery of Medcan's many Live Well Programs. This role oversees nursing and non-nursing teams within the Client Care Centre, ensuring exceptional client care, operational efficiency, and compliance with regulatory standards. Primarily remote, with occasional on-site requirements. The role is scheduled Monday to Friday during regular clinic hours, typically from 8:00 a.m. to 4:30 p.m. Our downtown Toronto clinic is conveniently located at 150 York St., which is nearby St. Andrew station or a 10-minute walk from Union Station.
Requirements
- Degree in Healthcare and/or equivalent experience in the industry
- 2–5 years leadership/management in healthcare or relevant industry
- Strong communication, organizational, multi-tasking and interpersonal skills.
- Proficiency in MS Office.
- Ability to work independently and within a multidisciplinary team.
Nice To Haves
- Masters in Health Administration or BScN considered an asset
- Experience with Accuro EMR and/or SalesForce an asset
Responsibilities
- Manage day-to-day operations and team performance.
- Monitor workload and performance volumes to identify gaps and optimize operations.
- Prioritize decisions based on client care needs and safety, ensuring workflows aligns with policies, procedures and regulatory standards.
- Collaborate with Talent Acquisition for recruitment, onboarding, and orientation of new staff.
- Conduct performance reviews, coach team members and manage performance issues in collaboration with Human Resources.
- Foster a collaborative, high-performing team culture.
- Handle client escalations and support staff in challenging situations.
- Partner with clinical leaders and product teams to launch new programs.
- Promote evidence-based practice and maintain nursing competency standards.
- Address safety concerns promptly and escalate serious incidents.
Benefits
- potential bonuses or incentives
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What This Job Offers
Job Type
Full-time
Career Level
Manager
